Travel Contact Centre Sales Consultant, Vancouver

Job description

About Us Let’s go on an adventure together! Hey there, we’re G Adventures. We’re one of the world’s leading small group travel companies, and we’ve always believed that travel isn’t just about where you go — it’s about how it changes you. For the last 35 years, we’ve set out to do things differently. No cookie-cutter tours. No giant buses or cruise ships. And not to mention, as few selfie sticks as possible. Just real humans, travelling your heart out across the world with open minds and a non-stop desire to make our planet better, simply by exploring it. At G Adventures, our DNA (or GNA, if you will) is built on belonging — where bringing your authentic self to work every day isn’t just accepted, it’s downright celebrated. For our office crew — you wanna rock a t-shirt with your dog’s face on it? We say go for it. For our Chief Experience Officers — you wanna hit the road and call some of the most epic places on Earth your home office? We love that — and we’ve got you. Wanna spend your days with people you genuinely like? Us too — and we’re pretty sure you’ll fit right in, wherever that is. Now about that career of yours — this is the kind of place where you can spread your wings and truly grow into your role. The best part? You get to do it all alongside a passionate, freakishly talented, one-of-a-kind bunch excited to produce top-notch work and spread a ridiculous amount of goodness at the same time. Feel like this could be the right fit? We think so too, and we’re already way too excited to meet you. About the Role The Global Connection Officer (GCO) is a sales catalyst, relationship developer, service zealot, organizational wizard, traveller, trainer, problem solver, and company culture enthusiast all rolled into one! G Adventures is a company that prides itself on changing lives through travel. We have a company culture based around unique core values that we live and breathe every single day. G Adventures has 26 years of success behind us, proven through double digit sales growth year on year, and a global family with 7 regional sales teams, 5 sales offices and 25 local offices. Your mission as a GCO if you choose it, is to connect with our travellers and agency partners; recommending and selling them the right trips based on their unique needs. What you'll be doing Mission Reach monthly sales targets while driving exceptional customer service KPIs Work with both speed and efficiency while consistently displaying compassion and care in every interaction Handle any booking issues calmly and with empathy Differentiate your service to provide a uniquely G experience for our travellers How your Mission is Achieved Connect with our prospective travellers both over the phone and via email Ask the right questions to ascertain the needs of each unique traveller Recommend and sell the right trip for the traveller based on their needs including any extra services that may enhance their experience. Ensure the use of correct booking processes and procedures to minimize risk and reduce error rates Act at all times with the purpose of providing a life changing experience Be an integral part of G Adventures amazing company culture and live by the G Adventures Core values. Make meaningful connections with both the global team (including over 100 GCOs) but also your travellers. Desired Skills & Experience: Minimum 1 year front-line sales experience, motivated by revenue targets and service KPIs A love of sales and travel Experience using a GDS system, preferably Amadeus Superior selling skills & exceptional customer service skills are required Excellent verbal & written communication skills Problem solving/complaint resolution skills Extensive geographical knowledge & travel experience Flexible and energetic, with the ability to work independently as well as in a team environment Ability to work varying shifts and weekends as required Ability to navigate and use a variety of computer systems confidently with speed and efficiency Understanding of, and identification with, G Adventures’ Core Values Enjoy being a part of a global team Location: Open to remote candidates in British Columbia, preferably Vancouver area. Additional Information Base Salary Hiring Range: $39,000.00 - $41,000.00 CAD annually Eligible for incentive plan based on sales targets Final salary offered will fall within the posted salary range and will vary based on the candidate’s skills, experience and qualifications Note: This is a general recruitment posting to build our talent pool for future opportunities. There may not be an existing vacancy at this time. We will contact qualified candidates as positions become available. What Do We Offer You? Competitive Total Rewards Package, including exclusive travel perks! Additional days off, including on your birthday! Vacation time for you to recharge Enhanced Parental Leave Meaningful Employee Recognition Program Learning and Growth Opportunities Employee Resource Groups *Applicable based on location* Please note that Artificial Intelligence (AI) is used in the selection or interview process. G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.