Travel Experience Counselor I Onsite Colombia

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. As a Travel Experience Counselor, you’ll join our highly skilled team, providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Travel Experience leadership started in this role, and you can find us in almost every other department at Amex GBT. What You'll Do •Create and complete travel arrangements (air, hotel, car, rail) •Ensure reservations are built according to client standards and preferences. •Act as a trusted advisor by offering informed and insightful recommendations that provide the best travel experience. •Handle basic and moderately complex bookings with potentially non-standard and multi-destinations, ticket exchanges, and complex fares. •Raise most complex bookings to more experienced staff. •Assignments include both routine and non-routine work. •Benefit from comprehensive training by experienced colleagues and use our social intranet to always stay up-to-date. Location: Colombia Bogota What We're Looking For •English fluent – written and spoken. •2nd language a plus •Good verbal and written communication skills •Basic MS Office •A genuine passion for high-quality customer service — we care about our customers and it’s important to us that you do too. •Strong teamworking skills •A positive, “can do” attitude. •Willingness to learn and grow! Location Bogota, Colombia The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! This role is for CWT, a member of the American Express Global Business Travel family of companies. All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement . Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!