Tri-State Installation Specialist

Job description

COMPANY INFO About Us: With more than 80 years of industry expertise, STARK is the discerning designer’s go-to source for luxurious custom carpet and rugs. Our Mission: To live our mission of helping create world class experiences, we believe our first responsibility is making design industry professionals the heroes in their projects because supporting businesses helps to preserve craftsmanship and enable unique and specially designed spaces to exist. In meeting their needs, we must continue to deliver peace of mind service while offering an expansive, diverse, and innovative product assortment that is accessible and convenient. Our Heritage: Established by Arthur Stark and his wife Nadia in 1938, the foundation of STARK was always to provide the very best products to our customers. With a rich history, third generation owners Chad Stark, as CEO, and Ashley Stark, as Creative Director, bring the STARK legacy into the new century by staying true to their founding principles. To seek out the best craftsman and methods of manufacturing for the most innovative and beautiful designs. STARK is a certified Great Place to Work® (June 2026– June 2027) — and that comes straight from our people. 85% of our employees say STARK is a great place to work, 28 points above the typical U.S. company. See our full certified profile and what our team says about working here: Stark Carpet Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. STARK is seeking a Tri-State Installation Specialist to support our installation and fabrication operations. This full-time position plays a critical role in ensuring projects are executed efficiently from scheduling through completion while maintaining STARK's standards for quality, service, and customer satisfaction. Job Summary: The Tri-State Installation Specialist will oversee and support day-to-day carpet installation and fabrication operations. This role serves as a liaison between internal teams, external installers, and customers to ensure projects are completed on schedule, within quality standards, and in compliance with company procedures. The ideal candidate will possess strong flooring industry knowledge, excellent communication skills, and the ability to proactively resolve field challenges. Job Responsibilities: Support day-to-day carpet installation and fabrication operations from scheduling through project completion. Coordinate with installers, fabricators, warehouse personnel, sales teams, and customer service teams to ensure seamless project execution. Monitor installation schedules and proactively address issues that may impact project timelines. Conduct site visits, field measurements, and quality inspections to ensure installations meet STARK's standards. Troubleshoot and resolve installation challenges, field issues, and customer escalations. Review project specifications, floor plans, and installation requirements to ensure project readiness. Maintain accurate project documentation, including reports, pre-installation checklists, supply sheets, and installation records. Communicate project updates and installation status to internal stakeholders and customers as needed. Ensure compliance with safety standards, company procedures, and installation best practices. Assist with special projects and perform other duties as assigned. Job Requirements: Minimum of 3 years of experience in carpet installation, flooring operations, project coordination, or a related field. Strong understanding of carpet installation processes and field operations. Ability to read and interpret detailed floor plans and project specifications. Must be capable of identifying installation requirements and coordinating necessary materials and labor. Strong problem-solving and troubleshooting abilities. Excellent communication and team collaboration skills, with the ability to work effectively across multiple departments. Ability to manage multiple projects and priorities in a fast-paced environment. Proficiency with Microsoft Office and project tracking systems preferred. Valid driver's license and willingness to travel to project sites as needed. Benefits: Health Insurance Dental Insurance Vision Insurance Supplemental Benefits Welcome + Great Paid Time Off Policy 401(k) Match