Trilingual Customer Support Agent - Remote (ENG +SPA +RUS)

Job description

Company Description HOS247 LLC is a growing technology company that provides hardware and software solutions to trucking companies in the USA and Canada. Our top-rated ELD Logbook and Fleet Management system ensures transportation compliance and delivers superior visibility, safety, and productivity for commercial fleets. Learn more https://hos247.com/ Job Description This is a full-time remote (work-from-home) Customer Support Agent position. In this role, you will be part of our customer support team, providing front-line support (and occasionally sales assistance) to English-speaking, Spanish-speaking, and Russian-speaking drivers and fleet managers located in the USA and Canada. You will learn to proactively identify the areas for product/service improvements and participate in implementations of solutions to increase customer satisfaction, user growth and retention. We’re looking for team players who bring a desire to have an impact on the organization and are ready to grow into upper-level positions quickly. Qualifications •You must be fluent, clear and concise communicator (oral and written) in English, Russian and Spanish. You have at least 1 year of experience in customer support (or sales) role servicing English-speaking customers. •You are tech-savvy and familiar with basic smartphone/tablet configurations. •You will need a reliable access to hight-speed internet and provide your own laptop or desktop computer with a head-set (required for making/receiving phone calls from our Helpdesk/CRM). •Familiarity with Helpdesk/CRM software such as Zendesk is a plus, but not required. •Familiarity with a trucking/logistics industry is a plus, but not required. Additional Information A personal computer with a headset and high-speed internet is required for making/receiving calls from our CRM system.