Trip Operations Coordinator

Job description

About The Company The company is a hybrid on-chain banking platform that combines blockchain infrastructure with traditional financial rails to deliver a unified financial and lifestyle experience. Through a single app, users can hold, transfer, and spend both crypto and fiat globally, while accessing advanced wealth-generation tools and premium lifestyle services. The platform includes Onchain Banking Accounts enabling seamless global payments and multi-currency operations, Visa-powered cards (digital, plastic, metal), wealth-generation mechanics such as rewards on balances and activity-based earning systems, secure asset custody, and lifestyle and travel services including concierge, airport lounges, insurance, and global connectivity. Deone operates across tiered subscriptions scaling from everyday financial access to a full private banking experience for high-net-worth users. About The Role We're looking for a Trip Operations Coordinator to run group-trip departures from "booked" to "back home." These are fixed-date, hosted group experiences - which means every departure is a small production with a hard deadline. You will own the pipeline between the booking system and the on-ground reality: manifests, rooming lists, room-share tracking, flight-data collection, supplier reconfirmations, and mission control during trip week. You'll typically run 3–4 departures concurrently, each at a different stage of its lifecycle. This is a highly operational, ownership-driven role. You won't just track a checklist - you'll personally chase down missing information, hold suppliers to written confirmations, and be the calm, decisive voice when something goes wrong mid-trip. You will report to the Director of Experiences . Key Responsibilities The Departure Pipeline Own every departure's operational file from booking open to post-trip close-out - roughly 15–20 departures per year at full speed. Keep the manifest as the single source of truth: travelers, rooms, flights, documents, special requests. Runbook Execution (the T-Minus Timeline) T-21: flight-data lock - chase outstanding flight details with Support, issue transfer deadlines. T-14: freeze the rooming list and deliver it to the hotel; close out room-share and special-request items per policy. T-7: reconfirmation sweep - every supplier confirms in writing; assemble the host briefing pack (VIPs, dietary, birthdays, first-timers). Coordinate the T-1 advance-party walkthrough with the Trip Lead and local partner. Trip-Week Mission Control Be the HQ hub during live departures: arrivals tracking, flight changes, incident log, escalation to the Ops Lead and duty phone. Coordinate hotel duty contacts and the local partner rep in real time; keep the host focused on guests, not logistics. Member Coordination Work with Member Support on documents, waitlists, special room configurations, and pre-trip questions. Track room-share code completion and execute the policy timeline accurately and kindly. Post-Trip Close-Out Run the T+3 debrief: host report, incident review, supplier scorecard updates. Deliver NPS and issue data back to Curation and Supply. Success In This Role Looks Like Zero missed transfers; manifest accuracy at 100% at each freeze point. Every runbook milestone (T-21, T-14, T-7) hit on time on every departure. Suppliers reconfirmed in writing before every trip week; incident log complete and actioned. Hosts, hotel and local partners describe HQ coordination as the calmest part of their week. Hiring Process Intro call with the recruiter Interview with the hiring manager Interview with the CEO Interview with the CPO Benefits Remote-first team; B2B contract structure is the standard hiring format for the company (to be confirmed for this specific role). Fully remote - team overlap with Dubai/EU hours matters more than country of residence. 10 days paid vacation, plus 2 fixed extra days off. Sick leaves with reasonable use. Highly competitive compensation. Flat structure, no micromanagement, and direct impact on the product's success. Access to top industry events and conferences. Why Join Us? Own a brand-new operational function inside the group-trip product - build the playbook, not just run someone else's. Work directly with the Director of Experiences and founding leadership shaping a premium travel-membership experience for a global, high-net-worth audience. 3+ years in group travel operations - at a DMC, tour operator, travel club, or MICE agency - where you personally built rooming lists and manifests against hard deadlines. Flawless operational hygiene: spreadsheets, checklists, booking systems, written supplier confirmations - nothing lives in your head. Calm, structured communication under pressure; you de-escalate and document at the same time. Comfort with a trip-week rhythm that includes evenings/weekends on-call windows during live departures. Fluent English.