Troubleshooting Specialist - Italian speaker

Job description

The Role: You will support drivers and depots remotely via video calls, guiding them through troubleshooting steps to resolve device issues without requiring a site visit. Key Responsibilities: Conduct video troubleshooting sessions / sometimes multiple sites per day Guide users through resets, cable checks, and device setup Use Teams, potentially Intercom, for live support Start early, around 6am Europe time, to align with depot activity Log all interactions and outcomes clearly Identify trends and recurring issues Provide daily summaries and insights to the team Requirements: Fluent in relevant European languages + strong English Clear communicator, able to guide non-technical users Highly organised with strong documentation skills Comfortable working in a fast-paced, high-volume environment Calm under pressure, structured in approach