Trust & Safety Representative

Job description

## **⌘Role Overview** Timeleft is on a mission to fight loneliness by bringing strangers together through shared experiences. Keeping that experience safe and respectful — online and in person — is what makes the magic possible. As a Trust & Safety Representative, you'll be the first line of defence for our community. You'll review flagged content across in-app messages, user profiles, and safety reports, and take the right action to keep Timeleft a place people trust. This is a remote freelance position, working Saturday to Wednesday from 06:00 to 15:00 IST (including a one-hour break). It suits someone with sound judgement under pressure, the emotional resilience to handle sensitive content, and a real sense of ownership over keeping our community safe. ## **⌘Key Responsibilities** - Review flagged in-app messages, user profiles, photos and safety reports against our Community Guidelines - Take clear enforcement actions: remove content, issue warnings, suspend or ban accounts - Handle user appeals fairly and document the reasoning behind every decision - Escalate complex, high-risk or novel cases to the Global Trust & Safety Manager - Log moderation actions accurately so our reporting and audit trail stay clean - Flag recurring patterns, policy gaps, and classifier misses back to Trust & Safety and Engineering - Take part in weekly calibration sessions to keep decisions consistent across the team ## **⌘Skills & Competencies** - Sound judgement and consistency, even when reviewing hundreds of cases a day - Emotional resilience — you'll be exposed to sensitive content daily as part of the role - Clear, calm written communication, especially when explaining decisions to users - Attention to detail and discretion with sensitive user data - Comfortable working independently in a remote, fast-paced environment - Experience with moderation or ticketing tools (Zendesk, Intercom, or similar) is a plus - Additional languages — French, Spanish, Portuguese or German — are a plus ## **⌘**Required experience - Previous experience in content moderation, Trust & Safety, or a frontline support role is required - Fluency in English is essential ## **⌘**Recruitment process **Preliminary questions -** You will receive a short list of questions to answer. This step helps un evaluate your motivation and basic Trust & Safety background. **Introduction Call** **(15min)** - A conversation with Trust & Safety Manager to introduce the company, the role, and learn more about you. **Case Study** - Practical exercise to evaluate your skills. **Final Interview (30-45min)-** A conversation with Trust & Safety Manager to assess further your skills and culture fit with the team and the company.