TSMO & Traffic Management Center (TMC) Technician

AECOM is seeking a highly motivated TSMO & Traffic Management Center (TMC) Technician to support Transportation Systems Management & Operations (TSMO), Traffic Incident Management (TIM), Intelligent Transportation Systems (ITS), and Traffic Management Center (TMC) operations throughout Tennessee, North Carolina, and South Carolina. This position is a hands-on transportation operations role responsible for supporting and assisting with the day-to-day operation of Traffic Management Centers, incident management activities, TIM training, and implementation of transportation technologies. The successful candidate will work closely with TSMO engineers, transportation operations staff, public safety agencies, and client personnel to improve roadway safety, mobility, and operational performance. The ideal candidate will possess practical experience in traffic operations, emergency response, TIM, TMC operations, ITS technologies, and multi-agency coordination. Key Responsibilities Traffic Management Center Operations Manage and/or assist in the management of Traffic Management Center (TMC) operations. Monitor roadway conditions, incidents, special events, weather impacts, and traffic operations utilizing ITS technologies and transportation management systems. Coordinate incident response activities with transportation agencies, law enforcement, fire departments, EMS, emergency management agencies, and towing and recovery partners. Assist with incident detection, verification, response coordination, lane closure management, and traveler information dissemination. Support development and maintenance of TMC standard operating procedures, operational plans, and response protocols. Assist with performance monitoring, reporting, and evaluation of transportation operations activities. Support 24/7 operational environments as required. Traffic Incident Management (TIM) Assist in the development, updating, and delivery of Traffic Incident Management (TIM) training programs. Serve as an instructor or co-instructor for TIM, responder safety, and transportation operations training courses. Coordinate training activities with transportation agencies, law enforcement, fire service, EMS, towing and recovery organizations, and emergency management stakeholders. Assist with TIM program development, stakeholder engagement, and performance monitoring initiatives. Promote national TIM best practices, responder safety principles, NIMS, and Incident Command System (ICS) concepts. TSMO & ITS Support Work directly with TSMO engineers on the design, implementation, deployment, and operation of transportation systems and technologies. Assist in field investigations, site assessments, device evaluations, and operational reviews. Support deployment and testing of ITS infrastructure, including CCTV cameras, dynamic message signs (DMS), traffic detection systems, traveler information systems, automated warning systems, and related technologies. Assist with development of operational concepts, system documentation, and implementation plans. Support transportation operations projects from planning through deployment and operational evaluation. Participate in field activities involving transportation operations equipment and systems. General Responsibilities Collect, organize, analyze, and report transportation operations and incident management data. Prepare technical reports, presentations, training materials, and operational summaries. Assist with meetings, stakeholder coordination, and project documentation. Support transportation operations during special events, emergency incidents, severe weather events, and other operational activities. Travel throughout the region as required to support client needs, training programs, and operational activities. Minimum Qualifications BA/BS in Civil, Transportation, Engineering Technology, Emergency Management, Public Safety, Computer Technology, or related discipline 4 years of related experience in one or more of the following or demonstrated equivalency of experience and/or education. Traffic Management Center (TMC) Operations Traffic Incident Management (TIM) Intelligent Transportation Systems (ITS) Traffic Operations Transportation Systems Management & Operations (TSMO) Emergency Response or Emergency Management Public Safety Operations Experience coordinating with transportation agencies and public safety organizations. Experience utilizing transportation technologies, operational software systems, or traffic management platforms. Valid U.S Driver’s License required to visit project sites, clients, and other AECOM offices. As a condition of employment, selected candidate must pass a Motor Vehicle Records review · Preferred Qualifications Experience managing or supervising Traffic Management Center operations. Experience serving as a Traffic Incident Management (TIM) trainer or instructor. Experience working with ITS technologies and transportation operations systems. Experience supporting TSMO projects and transportation technology deployments. Knowledge of National Incident Management System (NIMS) and Incident Command System (ICS). Experience working with state DOTs, local governments, emergency management agencies, or first-response organizations. IMSA, TIM Trainer, ATSSA, FEMA ICS, or related certifications. Experience conducting field reviews and supporting implementation of transportation technology projects. Technical Training & Instruction experience Field Operations & Technology Deployment experience Multi-Agency Coordination experience Proficiency in verbal and written communications. Ability to work in operational environments requiring occasional evening, overnight, or emergency response support. Relocation is not an option for this position Sponsorship for US employment authorization is not available now or in the future for this position At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment. About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options , well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at . What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us.