TSS - Agency Relations

Job description

Accountabilities: Build and maintain strong professional relationships with key influencers and decision-makers within federal, state, and local tax agencies. Act as the primary liaison and advocate with tax agencies, communicating effectively during agency calls and managing escalations involving judgments, penalties, and other compliance matters. Negotiate with agencies when appropriate to facilitate timely and favorable resolutions to payroll tax issues. Ensure payroll tax compliance processes align with applicable agency requirements, standards, and regulatory expectations. Support compliance changes by collaborating with agencies and internal stakeholders to define appropriate approaches, identify required system or process adjustments, and coordinate validation and acceptance. Gather, review, and organize documentation needed to clearly identify and investigate tax agency issues. Work collaboratively with internal teams and external agencies to develop timely, practical solutions that minimize customer disruption and potential financial impact. Maintain a strong understanding of internal systems, processes, procedures, and guidelines to ensure agency requirements are properly addressed. Monitor emerging agency requirements and contribute to maintaining effective compliance practices across outsourced payroll tax operations. Manage multiple priorities and escalations while maintaining clear communication, accurate documentation, and timely follow-through. Requirements: High school diploma required; an Associate's degree in a relevant field is preferred. Ideally, 5+ years of relevant experience in tax, finance, audit, payroll, or a related field, preferably within an outsourced payroll or tax agency environment. Strong knowledge of the legal and regulatory landscape governing federal, state, and local income taxes and unemployment taxes is preferred. Demonstrated ability to establish and maintain effective relationships with external agencies and internal stakeholders. Strong influence, negotiation, and conflict-resolution skills, with the ability to advocate for practical solutions while maintaining productive partnerships. Excellent written, verbal, and presentation skills, including the ability to communicate complex regulatory or operational matters clearly. Strong organizational and time-management skills, with the ability to manage multiple priorities and deadlines in a high-demand environment. Solid data analysis and research capabilities, with strong attention to detail and accuracy. Ability to work effectively in a fast-paced, collaborative environment while exercising sound judgment and maintaining a customer-focused approach. Ability to quickly develop and apply knowledge of payroll tax systems, processes, procedures, and compliance requirements. Benefits: Fully remote work opportunity within the United States. Professional development and career growth opportunities. Values-driven culture that encourages innovation, fresh perspectives, collaboration, and continuous learning. Opportunities to expand expertise in payroll tax compliance, agency relations, and outsourced payroll operations. Collaborative environment with exposure to cross-functional teams and external regulatory stakeholders. Supportive workplace focused on employee development and upward mobility. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a TSS - Agency Relations based in United States. The TSS - Agency Relations professional plays a key role in maintaining productive relationships with payroll tax agencies across multiple jurisdictions.This position helps ensure outsourced payroll tax operations remain compliant with evolving federal, state, and local requirements.You will act as a trusted liaison between tax agencies and internal teams, managing communications, escalations, and complex compliance matters.The role combines relationship management, negotiation, regulatory knowledge, research, and problem-solving in a fast-paced environment.You will help identify issues early, coordinate documentation, and drive practical resolutions that protect customers and minimize financial exposure.Success requires strong communication, organization, analytical thinking, and the ability to influence stakeholders effectively.This is a fully remote opportunity suited to someone who thrives in a high-demand environment and enjoys solving complex payroll tax challenges.