TTT - Senior Application Management Engineer - EY Global Delivery Services

Job description

Senior Application Management Engineer As a Senior Application Management Engineer at EY, you will have the opportunity to improve and adapt a service to fit a specific customer, market, or need. You will adapt and integrate existing software and troubleshooting issues to create user-friendly tools. Key Responsibilities Understanding complex services and infrastructure mapping allowing better issue identification and resolution. Strong communication and interpersonal skills for client interactions. Coordinate and handle deployments in all environments. Manage cross-organizational escalations, alerts, incident reporting, and service improvement strategies Assist applying patches and fixing vulnerability issues found on applications Participate in performance improvements efforts Creation of monitoring and preemptive alerting for all critical parts of an application Creation of real-time and recurring analytics reports and dashboards related to application metrics, like health, usage, and trending Support technical incident reviews and problem analysis for all service disruptions Application and system logs analysis facilitating the identification of underlying causes of service disruptions and preparing root cause analysis Coordination with vendors regarding deployments, problems, fixes, and required enhancements of production components Oversee software from evaluation and deployment to ongoing maintenance, upgrades, and retirement. Serve as an escalation point (L3) to troubleshoot software errors, perform root-cause analysis, and deploy patches. Manage deployment pipelines, automate release processes, and maintain virtualization/cloud infrastructure. Technical Skills: Knowledge with Cloud Platforms (Azure) and Operating Systems (Windows Server, Linux Server). Knowledge of Containerization & Orchestration (Docker, Kubernetes). Familiarity with CI/CD Pipelines (Jenkins, GitHub Actions, GitLab). Experience with Scripting Languages (Python, or PowerShell). Understanding/basic knowledge of Database Management (SQL, NoSQL). Basic knowledge in programming languages relevant to the specific industry (e.g., Python, Java, C++, .NET, JavaScript). Knowledge of software systems, development lifecycles, hardware components, networks, and integration techniques. Testing and Quality Assurance Familiarity with database management and data-driven applications. What we offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It’s yours to build. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.