Tunis Global Support Graduate - English Speaker

Job description

Tunis Global Support Graduate - English Speaker This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: Joining HPE in a graduate role is an excellent opportunity for a self-motivated, proactive individual to grow with us and help us drive continued success globally. We are looking for a Technical Support Graduate to join our Customer Solution Center. This role is perfect for someone early in their career with a passion for technology, strong communication skills, and a problem-solving mindset. You'll be part of a dynamic team that provides remote technical support, solves real-world IT challenges, and contributes to delivering exceptional customer experiences. What you'll do: Deliver remote technical support to customers, partners, and HPE employees, resolving hardware and software issues via phone and digital channels Troubleshoot and resolve incidents on various HPE technologies, ensuring cases are managed efficiently and customer satisfaction is maintained Collaborate with experienced team members and escalate more complex issues when necessary Document case summaries and resolutions, contributing to HPE’s Knowledge Management System (KMS) Continuously build knowledge on HPE technologies, tools, and processes Play a key role in customer success by proactively identifying common issues and sharing prevention strategies About you: Recently completed a Bachelor’s or Master’s degree in IT, Computer Engineering, or a related field Excellent communication skills in English (written and spoken) A problem-solving mindset and interest in delivering exceptional customer support Comfortable working in a dynamic, international, and remote-first environment Able to handle pressure and prioritize tasks effectively A collaborative team player with a proactive attitude and eagerness to learn Basic understanding of computing, storage, or peripheral systems is a plus What we’d prefer you bring: Curiosity for emerging technologies and a desire to grow in the IT support space A commitment to providing outstanding service and a strong sense of accountability Experience in customer-facing roles (internships, part-time jobs, or campus involvement) Motivation to build a career in a global tech company A collaborative spirit and strong interpersonal skills Comfort with working in hybrid or fully remote environments What you can expect from us: Initial extensive onboarding to support you with adjusting into the role Ongoing learning and development throughout the duration of the program Be mentored by at least one senior member of the team and after two years in the program you can grow into a true professional with valuable relationships and international working experience Competitive salary and great benefits Great work-life balance including hybrid working and Wellness Fridays initiative #LI-Hybrid Additional Skills: Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business, Calendar Management, Coaching, Computer Literacy, Creativity, Critical Thinking, Design Thinking, Empathy, Follow-Through, Group Problem Solving, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Office Administration, Policy and procedures, Recordkeeping, Risk Assessment, Software Development {+ 5 more} What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Let's Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. #tunisia Job: Administration Job Level: Entry HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity . Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. Recruitment Fraud Alert We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications. All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.