Turkish-Speaking Customer Success Specialist (Social Media) in Sofia

Job description

Workster is partnering with a leading global customer experience company to recruit a Turkish-speaking Customer Success Specialist for an international social media project based in Sofia, Bulgaria . This is an exciting opportunity to join a dynamic customer success team supporting users through social media channels. You will represent an international brand, respond to customer enquiries, resolve issues efficiently and help deliver a positive experience for the Turkish-speaking market. Your Role Provide high-quality customer support through social media platforms, including direct messages, comments and other digital channels Respond to customer enquiries in Turkish in a professional, timely and engaging manner Assist customers with account-related questions, product information and general platform navigation Identify customer needs and provide accurate, personalised solutions Manage customer feedback, complaints and sensitive cases with empathy and professionalism Monitor social media interactions and identify opportunities to improve customer satisfaction Escalate complex or specialised cases to the appropriate internal teams when required Accurately record customer interactions and case resolutions in the relevant systems Follow brand guidelines, company procedures, quality standards and data protection policies Collaborate with colleagues and internal departments to ensure a consistent customer experience Stay up to date with social media trends, platform updates and relevant customer support practices Your Qualifications Native-level fluency in Turkish Good command of English Previous experience in customer service, customer success, social media moderation or a contact centre environment is an advantage Excellent written communication skills and a strong sense of tone and audience Confident user of social media platforms and digital communication tools Strong problem-solving skills and a customer-focused mindset Ability to manage multiple conversations and prioritise tasks effectively Good computer literacy and ability to navigate multiple systems Strong attention to detail and ability to follow established procedures Ability to remain calm and professional when handling challenging customer interactions Team player with a positive attitude and willingness to learn Willingness to work in a fast-paced, international environment The Offer Office-based position in Sofia, Bulgaria Full-time employment Competitive salary and performance-related opportunities Monday to Friday schedule with rotating shifts, depending on business requirements Comprehensive onboarding and paid training International and multicultural working environment Career development opportunities within a global organisation Modern office facilities and supportive team culture Opportunity to work with leading social media platforms and an international brand