Position Objectives: Responsible for coordinating and carrying out activities related to various ramp duties while maintaining accurate and complete documentation. Act as a central point of contact with all involved teams.RequirementsEnsure safe and efficient turnaround Comply with all requirements of Airlines and Authorities Monitor customer safety during boarding and deplaning Assist customers in a friendly and courteous manner Operational standards & timing Ensure processes are delivered within SLA standards Ensure activity sequence matches station turnaround plan Ensure all activities delivered are within the agreed times Coordination of turnaround activities Coordinate the turnaround activities with cleaners, aircraft search, fuelers, ramp and baggage handlers, food service trucks, and customer service staff (arrival & boarding) Monitor communication on aircraft arrivals/departures and gate changes that would affect daily operation Coordinate flight delay information with airline operations Monitoring, documentation & reporting Compile daily log of aircraft turnaround activities Document/log and report any unsafe operations to supervisor Provide ramp supervisor with onload/offload loading instructions (third-party) as required by the airline Procedures & compliance Follow departures and flight arrivals phase procedures Comply with all safety procedures and airline policies Additional responsibilities Other duties as assigned by Supervisor(s) and Manager(s)What You BringFluent English communication skillsStrong verbal and written communication; active listening skillsComputer literacy and fast, accurate data entryCalmness and solution-focus under pressureScheduleMust be available to work at least 4 days per week, including weekends and holidaysShifts are afternoonsBenefitsPay & BenefitsHourly Pay: $23.15 per hour + Shift Premium B ($1.00)Fully Paid Medical, Dental, and Vision Insurance401(k) with company matchPaid Time OffUniform ProvidedPaid TrainingParking Discount or Clipper CardReferral BonusCell Phone Plan Reimbursement
Position Objectives:
Responsible for coordinating and carrying out activities related to various ramp duties while maintaining accurate and complete documentation. Act as a central point of contact with all involved teams.
Requirements
Ensure safe and efficient turnaround
- Comply with all requirements of Airlines and Authorities
- Monitor customer safety during boarding and deplaning
- Assist customers in a friendly and courteous manner
Operational standards & timing
- Ensure processes are delivered within SLA standards
- Ensure activity sequence matches station turnaround plan
- Ensure all activities delivered are within the agreed times
Coordination of turnaround activities
- Coordinate the turnaround activities with cleaners, aircraft search, fuelers, ramp and baggage handlers, food service trucks, and customer service staff (arrival & boarding)
- Monitor communication on aircraft arrivals/departures and gate changes that would affect daily operation
- Coordinate flight delay information with airline operations
Monitoring, documentation & reporting
- Compile daily log of aircraft turnaround activities
- Document/log and report any unsafe operations to supervisor
- Provide ramp supervisor with onload/offload loading instructions (third-party) as required by the airline
Procedures & compliance
- Follow departures and flight arrivals phase procedures
- Comply with all safety procedures and airline policies
Additional responsibilities
- Other duties as assigned by Supervisor(s) and Manager(s)
What You Bring
- Fluent English communication skills
- Strong verbal and written communication; active listening skills
- Computer literacy and fast, accurate data entry
- Calmness and solution-focus under pressure
Schedule
- Must be available to work at least 4 days per week, including weekends and holidays
- Shifts are afternoons
Benefits
Pay & Benefits
- Hourly Pay: $23.15 per hour + Shift Premium B ($1.00)
- Fully Paid Medical, Dental, and Vision Insurance
- 401(k) with company match
- Paid Time Off
- Uniform Provided
- Paid Training
- Parking Discount or Clipper Card
- Referral Bonus
- Cell Phone Plan Reimbursement
Pacific Aviation is a leading provider of airport handling services for some of the world’s finest airlines. We currently operate in Los Angeles, Seattle-Tacoma, and San Francisco International Airports and are expanding to other airports across the U.S.Since 1995, Pacific Aviation has been and remains privately held. Not bound by an affiliation with any airline or other service provider, the Company is truly independent and serves its customers without conflicts of interest.Founders/Directors Phil Shah and Victor Mena used their many years and diverse experiences within the airline industry to build Pacific Aviation into a service company dedicated to exceeding every customer’s expectations.
Pacific Aviation is a leading provider of airport handling services for some of the world’s finest airlines. We currently operate in Los Angeles, Seattle-Tacoma, and San Francisco International Airports and are expanding to other airports across the U.S.
Since 1995, Pacific Aviation has been and remains privately held. Not bound by an affiliation with any airline or other service provider, the Company is truly independent and serves its customers without conflicts of interest.
Founders/Directors Phil Shah and Victor Mena used their many years and diverse experiences within the airline industry to build Pacific Aviation into a service company dedicated to exceeding every customer’s expectations.
