Tutor - Digital Trust

Job description

We exist to create positive change for people and the planet. Join us and make a difference too! Purpose of the position Deliver public training courses and in-house training as per BSI standards of excellence, in order to develop knowledge and skills of delegates. Typical domains (in which BSI trainings are delivered) comprise information security, IT service management, business continuity management, data privacy and risk management. Mentor & qualify new and existing tutors on tutor competencies related to information technology enables services (ITES) sector, with focus on information security, IT service management, business continuity management, data privacy and risk management. Coach new and existing tutors in contemporary learning styles and accelerated learning techniques. Key responsibilities and accountabilities Ensure that value is added to customers and their business/organisation through the delivery of BSI training courses (examples of domains mentioned above) Continually enhance the reputation and perception of BSI through excellent delivery of training courses/solutions and day-to-day interactions with customers and other key stakeholders Mentor & qualify new and existing tutors on tutor competencies, learning styles and accelerated learning techniques. Proactively engage with BSI tutors and key stakeholders to ensure continual improvement, in line with the BSI standards of excellence for training delivery Provide feedback to support course development in line with the new course and existing product development process and methodologies Provide advice on the design of training solutions (e.g. classroom training, virtual training, or hybrid modes of training delivery). Act as a brand ambassador for BSI by demonstrating professionalism, ethical conduct, and promoting BSI services to help clients “Make Excellence a Habit.” Key Results Areas Achieve high level of customer satisfaction (9 or above, out of 10) Training course development for various formats (classroom, virtual, hybrid, etc.) Coaching and qualifying new and existing BSI tutors to deliver as per BSI standards of excellence Engage with key clients and propose training solutions in accordance with BSI standards and formats. Manage key client expectations from proposal to delivery. Demonstrate continual professional development in best practices for ITES sector, with focus on information security, service management, business continuity management and data privacy. Disseminate knowledge and skills to BSI India tutors on such new products and practices. Customer Focus Able to interpret data and information about the Customer to solve problem, add value and exceed expectations Can be recognised by the Customer as an industry/sector or market expert and provides thought leadership/development in customer’s industry Able to demonstrate high quality and reliability in delivery Training Operations Delivery Able to demonstrate high levels of organisational skills; ensuring all facilities, materials and equipment is to BSI standard of excellence Can deliver training to ensure compliance and BSI standards of excellence are met at all times Able to communicate effectively with delegates at all levels in order to motivate and engage them for learning. Can proactively deal with issues during training delivery and provide resolution. Demonstrate the ability to make improvements to course content based on customer evaluation feedback and training needs analysis Candidate Specification (minimum skills and experience) Having experience of 10 years in the IT/ ITES industry; worked in IT service operations, with exposure to IT service management, information security, data privacy and business continuity management. Where appropriate, a qualified internal or lead auditor in these disciplines. Ability to coherently deliver training courses across the full spectrum of the delegate profile Knowledge of individual learning styles and how to address these through the design and development of training courses through the use of accelerated learning techniques. Proven administrative and organisational skills, with the ability to meet deadlines and manage customer expectations Travel within the country is required. Essential: Certified Tutor and Lead Auditor for ISO/IEC 27001:2022, ISO/IEC 27701, and ISO/IEC 42001 Management System standards. More than 5 years of hands-on experience in conducting management system trainings and audits across diverse organizations. Extensive expertise in delivering professional training, including lead auditor and awareness programs for international standards. Desirable: Certified for delivering in Payment Card Industry – PCI DSS, CSA Star and other ISO based trainings. CB background preferred but not essential for qualified candidates. Travel requirements: Regular travel required for on-site assessments. Language requirements: Proficiency in Business English (written and spoken). BSI Excellence behaviours Client Centric – I put internal and external clients at the centre of my thinking. I am proud to deliver outstanding client service. Collaboration – I build trust-based relationships through my ability to communicate openly and honestly. I value what others bring and I work inclusively with others at all times. Agility - I am open to change and willing to adapt my ways of working. I explore new ideas and ways to improve things to grow the business effectively. About Us BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives. Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments. Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs. Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world. BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.