UAE & Kuwait Account Associate - UAE National

Job description

Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Engineering teams tackle complex technical challenges across a global, three-sided marketplace, building and scaling systems that serve millions of customers, riders and partners every day. We're looking for a UAE & Kuwait Account Associate to join our Dubai HQ team. In this role, you'll help us ensure seamless "on-app" execution, high stock availability, and a frictionless ordering experience for customers seeking beauty, pharmacy, and toy products on demand. What You'll Be Doing You'll be joining the Alshaya Group team. You will support Account Managers in ensuring that Alshaya's world-class brands are optimized for the Deliveroo platform, working across Ulta Beauty, Boots, Disney, and NYX Professional Makeup. Here's what your day-to-day might look like: - On-App Merchandising: Own the technical upload of promotions, ensuring discounts and "Buy 1 Get 1" offers are live and accurate across all Alshaya brand storefronts on Deliveroo. - Ad Operations: Assist in activating "Deliveroo Ads" for brands like NYX and Ulta, ensuring campaigns are launched on time to drive maximum visibility. - Quality Assurance: Regularly audit the Alshaya brand pages to ensure images, descriptions, and promotional tags are correct and visually appealing. - Stock Tracking: Monitor the frequency of stock updates from the Alshaya side. Ensure that fast-moving items (e.g., Boots essentials) are consistently updated to minimize "Order Mark-outs." - Proactive Flagging: Identify and flag gaps where brands have failed to send stock updates, working quickly to resolve data silos before they impact the customer experience. - Menu Creation: Work with the Catalogue teams to improve menu structures, such as adding "Trending" categories for Ulta or "Gift Ideas" for Disney. - Menu Sprints: Execute rapid updates to menu tags and categorization to improve searchability and conversion rates on the Deliveroo app. - Reporting: Pull performance data for daily and weekly "Health Checks" to help Account Managers identify growth opportunities. What You'll Need to Thrive Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: - Q-Commerce Mindset: You understand that in the world of Deliveroo, every minute counts. You are fast, responsive, and organized. - Data Literacy: Comfortable handling CSV files and basic data analysis (Excel/Google Sheets) for menu uploads and performance tracking. - Detail Oriented: You have an eye for the small things, ensuring a NYX lipstick shade name is exactly right or a Disney price point is updated. - Collaborative: A natural team player who can work with multiple stakeholders. - Problem Solver: When a stock feed fails or a promotion doesn't trigger, you don't just report it—you help find the fix. Why Join Us? At Deliveroo, you'll do work that matters, solving real-world problems in a three-sided marketplace that's constantly evolving. We're food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Solve meaningful problems at real scale — Work on a complex, always-on marketplace that impacts millions every day. 🌱 See your impact, fast — Ship, test and improve ideas quickly in a low-hierarchy, high-ownership environment. 🧠 Grow through challenge and ownership — Take on big, ambiguous problems and accelerate your career with strong support. 🌎 A culture built for builders — High standards, collaboration, flexible working and continuous learning. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here. Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we're unlocking new possibilities as one global team. Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We're committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you'll have the opportunity to let us know once you've submitted your application. We'll share details on how to request support so we can ensure you have a fair and equitable experience. If you're excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we'd love to hear from you!