General Information:Job Title: UI/UX DesignerLocation: Toronto (Onsite/ Hybrid)Job Type: Full-TimeHiring Timeline: ImmediateReporting Line: Senior Product ManagerExisting Vacancy: YesApplication Deadline: Open until FilledSalary Range: $85-115K CAD per year (negotiable)About Fulfillment IQ (FIQ):Fulfillment IQ is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations.We work at the intersection of strategy, operations, and technology where we solve complex, real-world problems across warehouse design, automation, order management, transportation, and end-to-end supply chain execution.Our teams combine deep domain expertise with strong technical capability, delivering outcomes through consulting, systems implementation, and proprietary platforms that accelerate time-to-value and reduce delivery risk.If you enjoy working in complex environments, partnering closely with clients, and seeing your work make a tangible impact on how global commerce moves, this is the place where your skills and judgment truly come to life.Role OverviewWe're looking for a mid-level UI/UX Designer to join Crossdock Studios, where we specialize in bringing 0-to-1 product ideas to life. You'll work across the full design lifecycle — from early concept and user research through wireframes, prototypes, and polished, production-ready UI — partnering closely with product managers and engineers to turn ambiguous, early-stage ideas into simple, intuitive experiences.This is a generalist role: you'll move fluidly between research, interaction design, visual design, and design systems work, depending on what the product needs at any given moment. You'll thrive here if you enjoy the challenge of designing for products that don't exist yet.What You'll Do:Research & Discovery: Conduct user interviews, synthesize findings, and translate insights into actionable design decisions.UX Design: Map user journeys and flows, build wireframes and prototypes, and iterate based on feedback and usability testing.UI Design: Create polished, high-fidelity mockups and visual designs that are consistent, accessible, and on-brand.Design Systems: Contribute to and maintain a shared component library/design system to ensure consistency across web and mobile.Collaboration: Partner closely with PMs and engineers throughout the product lifecycle — from early concept through implementation and QA.Prototyping: Build interactive prototypes to test concepts before development investment.Cross-functional Communication: Present design rationale and decisions clearly to stakeholders, incorporating feedback from technical and non-technical partners alike.What Success Looks Like in the First 90 Days:30 Days InRamped up on Crossdock's product portfolio, current design system, and existing Figma libraries/component patterns.Shadowed active projects to understand how the team moves from research through to shipped UI, and met the cross-functional partners (Product, Engineering, Marketing).Completed at least one small, well-scoped design task (e.g., a UI polish pass or a minor flow update) to get familiar with the review and handoff process.60 Days InIndependently owned the design for one feature or workflow end-to-end — from wireframes through high-fidelity UI — with light oversight from Linda.Started contributing to the shared component library/design system rather than only consuming it.Built working relationships with engineering (comfortable handing off specs that a developer can build from without repeated clarification).90 Days InLeading design on a defined product area or workstream with minimal day-to-day oversight, including running or synthesizing user research when needed.Demonstrated ability to balance multiple in-flight design requests across Product, Engineering, and Marketing stakeholders.Design output is consistently meeting Linda's bar for quality without requiring significant rework.Key Performance Indicators (KPIs):Design throughput: Number of features/flows taken from concept to shipped UI per quarter.Design system contribution: Number of components added to or improved in the shared library.Cycle time: Time from design kickoff to engineering-ready handoff, and reduction in handoff rework/clarification cycles.Stakeholder satisfaction: Qualitative feedback from Product and Engineering partners on clarity and usability of design handoffs.Usability quality: Results from usability testing/feedback cycles on shipped designs (e.g., reduced friction points identified post-launch).RequirementsWhat We're Looking For:3–5 years of experience in UI/UX design for digital products (web and/or mobile).A strong portfolio demonstrating end-to-end design work — research, flows, wireframes, prototypes, and finished UI.Proficiency with Figma and experience creating interactive prototypes for validation.Solid understanding of usability principles and accessibility standards.Experience contributing to or maintaining a design system.Experience working in fast-moving B2B or SaaS product environments.Eligible to work in Canada.Nice to Have:Experience leveraging AI tools to accelerate design work — e.g., using AI for generating mockups, building out or maintaining design systems, speeding up iteration, or exploring concepts faster and with higher quality.Experience designing for complex, data-rich, or workflow-driven products (e.g., internal tools, enterprise software, dashboards) is a plus.Knowledge of responsive design best practices is a plus.BenefitsWhy You’ll Love Working Here:At Fulfillment IQ, we don’t just build supply chain solutions. We build careers, friendships, and unforgettable experiences.We believe in giving our senior technical leaders real ownership, real influence, and the opportunity to shape platforms that power real-world logistics operations.As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all team members.Here’s what makes working with us a rewarding experience:Work That MattersBuild systems that directly impact global commerce and supply chain performance.Career Growth That MattersWe invest in mentorship, leadership development, learning budgets, and long-term career growth.Flexibility to ThriveWe support hybrid work models to help you perform at your best.We Celebrate YouFrom team wins to work anniversaries, we recognize impact, celebrate milestones and reward performance.A Collaborative CultureWork alongside talented engineers, product leaders, and award-winning domain experts who value ownership, transparency, and high standards.Perks you’ll appreciate:Employee Health: Comprehensive health and dental coverage for you and your familyTime Off: Competitive paid time off and flexible leave policiesRetirement: Retirement savings programs and employer contributionsProfessional Growth: Dedicated learning and development budgetFlexible Work: Hybrid work optionsPerks: Equipment allowances, internet reimbursements, business travel coverage, and employee stock options (ESOP), where applicable.Community Engagement: Team events, meetups, and company offsitesUse of Artificial Intelligence in Hiring: FIQ uses artificial intelligence to assist in the screening, assessment, and shortlisting of applications for this position, including features within our applicant tracking system. AI supports human reviewers and does not make hiring decisions on its own. Final hiring decisions are made by FIQ personnel. If you have questions about how AI is used in this process, contact hr@fulfillmentiq.com. Accommodations: FIQ is committed to an inclusive and accessible recruitment process. Consistent with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code, accommodations are available on request at any stage of recruitment and assessment. Contact hr@fulfillmentiq.com and we will work with you to meet your needs. Candidate Privacy: Your personal information is collected and used for recruitment purposes in accordance with FIQ's Candidate Privacy Notice, available here, and in accordance with applicable Canadian privacy law (PIPEDA). This includes the use of AI-assisted screening described above and cross-border storage or processing that may occur in the United States. By applying, you acknowledge this notice. Questions: hr@fulfillmentiq.com. Equal Opportunity: Fulfillment IQ is a people-first company built on trust, collaboration, and ownership. We are proud to be an equal opportunity employer and are committed to building a diverse, inclusive, and high-performing workplace. We consider all qualified applicants without regard to any ground protected under the Ontario Human Rights Code, including race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability. Learn More About Us:Website: fulfillmentiq.comLinkedIn: Fulfillment IQSpotify: eCom Logistics Podcast SpotifyYouTube: eCom Logistics Podcast YouTube
General Information:
Job Title: UI/UX Designer
Location: Toronto (Onsite/ Hybrid)
Job Type: Full-Time
Hiring Timeline: Immediate
Reporting Line: Senior Product Manager
Existing Vacancy: Yes
Application Deadline: Open until Filled
Salary Range: $85-115K CAD per year (negotiable)
About Fulfillment IQ (FIQ):
Fulfillment IQ is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations.
We work at the intersection of strategy, operations, and technology where we solve complex, real-world problems across warehouse design, automation, order management, transportation, and end-to-end supply chain execution.
Our teams combine deep domain expertise with strong technical capability, delivering outcomes through consulting, systems implementation, and proprietary platforms that accelerate time-to-value and reduce delivery risk.
If you enjoy working in complex environments, partnering closely with clients, and seeing your work make a tangible impact on how global commerce moves, this is the place where your skills and judgment truly come to life.
Role Overview
We're looking for a mid-level UI/UX Designer to join Crossdock Studios, where we specialize in bringing 0-to-1 product ideas to life. You'll work across the full design lifecycle — from early concept and user research through wireframes, prototypes, and polished, production-ready UI — partnering closely with product managers and engineers to turn ambiguous, early-stage ideas into simple, intuitive experiences.
This is a generalist role: you'll move fluidly between research, interaction design, visual design, and design systems work, depending on what the product needs at any given moment. You'll thrive here if you enjoy the challenge of designing for products that don't exist yet.
What You'll Do:
- Research & Discovery: Conduct user interviews, synthesize findings, and translate insights into actionable design decisions.
- UX Design: Map user journeys and flows, build wireframes and prototypes, and iterate based on feedback and usability testing.
- UI Design: Create polished, high-fidelity mockups and visual designs that are consistent, accessible, and on-brand.
- Design Systems: Contribute to and maintain a shared component library/design system to ensure consistency across web and mobile.
- Collaboration: Partner closely with PMs and engineers throughout the product lifecycle — from early concept through implementation and QA.
- Prototyping: Build interactive prototypes to test concepts before development investment.
- Cross-functional Communication: Present design rationale and decisions clearly to stakeholders, incorporating feedback from technical and non-technical partners alike.
What Success Looks Like in the First 90 Days:
30 Days In
- Ramped up on Crossdock's product portfolio, current design system, and existing Figma libraries/component patterns.
- Shadowed active projects to understand how the team moves from research through to shipped UI, and met the cross-functional partners (Product, Engineering, Marketing).
- Completed at least one small, well-scoped design task (e.g., a UI polish pass or a minor flow update) to get familiar with the review and handoff process.
60 Days In
- Independently owned the design for one feature or workflow end-to-end — from wireframes through high-fidelity UI — with light oversight from Linda.
- Started contributing to the shared component library/design system rather than only consuming it.
- Built working relationships with engineering (comfortable handing off specs that a developer can build from without repeated clarification).
90 Days In
- Leading design on a defined product area or workstream with minimal day-to-day oversight, including running or synthesizing user research when needed.
- Demonstrated ability to balance multiple in-flight design requests across Product, Engineering, and Marketing stakeholders.
- Design output is consistently meeting Linda's bar for quality without requiring significant rework.
Key Performance Indicators (KPIs):
- Design throughput: Number of features/flows taken from concept to shipped UI per quarter.
- Design system contribution: Number of components added to or improved in the shared library.
- Cycle time: Time from design kickoff to engineering-ready handoff, and reduction in handoff rework/clarification cycles.
- Stakeholder satisfaction: Qualitative feedback from Product and Engineering partners on clarity and usability of design handoffs.
- Usability quality: Results from usability testing/feedback cycles on shipped designs (e.g., reduced friction points identified post-launch).
Requirements
What We're Looking For:
- 3–5 years of experience in UI/UX design for digital products (web and/or mobile).
- A strong portfolio demonstrating end-to-end design work — research, flows, wireframes, prototypes, and finished UI.
- Proficiency with Figma and experience creating interactive prototypes for validation.
- Solid understanding of usability principles and accessibility standards.
- Experience contributing to or maintaining a design system.
- Experience working in fast-moving B2B or SaaS product environments.
- Eligible to work in Canada.
Nice to Have:
- Experience leveraging AI tools to accelerate design work — e.g., using AI for generating mockups, building out or maintaining design systems, speeding up iteration, or exploring concepts faster and with higher quality.
- Experience designing for complex, data-rich, or workflow-driven products (e.g., internal tools, enterprise software, dashboards) is a plus.
- Knowledge of responsive design best practices is a plus.
Benefits
Why You’ll Love Working Here:
At Fulfillment IQ, we don’t just build supply chain solutions. We build careers, friendships, and unforgettable experiences.
We believe in giving our senior technical leaders real ownership, real influence, and the opportunity to shape platforms that power real-world logistics operations.
As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all team members.
Here’s what makes working with us a rewarding experience:
Work That Matters
Build systems that directly impact global commerce and supply chain performance.
Career Growth That Matters
We invest in mentorship, leadership development, learning budgets, and long-term career growth.
Flexibility to Thrive
We support hybrid work models to help you perform at your best.
We Celebrate You
From team wins to work anniversaries, we recognize impact, celebrate milestones and reward performance.
A Collaborative Culture
Work alongside talented engineers, product leaders, and award-winning domain experts who value ownership, transparency, and high standards.
Perks you’ll appreciate:
- Employee Health: Comprehensive health and dental coverage for you and your family
- Time Off: Competitive paid time off and flexible leave policies
- Retirement: Retirement savings programs and employer contributions
- Professional Growth: Dedicated learning and development budget
- Flexible Work: Hybrid work options
- Perks: Equipment allowances, internet reimbursements, business travel coverage, and employee stock options (ESOP), where applicable.
- Community Engagement: Team events, meetups, and company offsites
Use of Artificial Intelligence in Hiring:
FIQ uses artificial intelligence to assist in the screening, assessment, and shortlisting of applications for this position, including features within our applicant tracking system. AI supports human reviewers and does not make hiring decisions on its own. Final hiring decisions are made by FIQ personnel. If you have questions about how AI is used in this process, contact hr@fulfillmentiq.com.
Accommodations:
FIQ is committed to an inclusive and accessible recruitment process. Consistent with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code, accommodations are available on request at any stage of recruitment and assessment. Contact hr@fulfillmentiq.com and we will work with you to meet your needs.
Candidate Privacy:
Your personal information is collected and used for recruitment purposes in accordance with FIQ's Candidate Privacy Notice, available here, and in accordance with applicable Canadian privacy law (PIPEDA). This includes the use of AI-assisted screening described above and cross-border storage or processing that may occur in the United States. By applying, you acknowledge this notice. Questions: hr@fulfillmentiq.com.
Equal Opportunity:
Fulfillment IQ is a people-first company built on trust, collaboration, and ownership. We are proud to be an equal opportunity employer and are committed to building a diverse, inclusive, and high-performing workplace. We consider all qualified applicants without regard to any ground protected under the Ontario Human Rights Code, including race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability.
Learn More About Us:
Website: fulfillmentiq.com
LinkedIn: Fulfillment IQ
Spotify: eCom Logistics Podcast Spotify
YouTube: eCom Logistics Podcast YouTube
Overview:An award-winning leader in supply chain technology, we offer product development and implementation solutions designed for D2C brands, retailers, and 3PLs. Our excellence is grounded in our comprehensive services, from software development and tech stack selection to logistics technology implementation. With a proven track record, we transform supply chain challenges into assets for growth and efficiency. What We Do: Supply Chain Software Development: We turn your supply chain ideas into functioning systems, providing end-to-end guidance through the development process. Supply Chain Technology Implementation: Get it right the first time. Our implementation services ensure that your supply chain technology is set up for immediate and long-term success. Why We Stand Out: Depth and Breadth of Knowledge: Our expertise isn't just vast—it's deep. We've supported 100M+ sq. ft. of warehouse operations focused on supply chain and eCommerce fulfillment. Diverse Experience: Our portfolio boasts 135+ successful warehouse tech projects, ranging from CPG, Health & Beauty, to Apparel and Consumer Electronics. Industry Experts: We have enabled over 1M+ daily transactions, ensuring we're always updated with the latest industry trends, technology, and eCommerce platforms. Adaptive Collaboration: Our extensive experience spans across companies of all sizes, from pre-revenue start-ups to the Fortune 500. Plus, $500M in capital automation initiatives under our belt. Strategic Partnerships: We've partnered with industry Fortune 500 companies such as like Footlocker, FedEx Supply Chain, NFI, Warehouse Anywhere, and more. Connect with us to find answers to your supply chain inefficiencies and struggles. Websitehttps://fulfillmentiq.com/
Overview:
An award-winning leader in supply chain technology, we offer product development and implementation solutions designed for D2C brands, retailers, and 3PLs.
Our excellence is grounded in our comprehensive services, from software development and tech stack selection to logistics technology implementation. With a proven track record, we transform supply chain challenges into assets for growth and efficiency.
What We Do:
Supply Chain Software Development: We turn your supply chain ideas into functioning systems, providing end-to-end guidance through the development process.
Supply Chain Technology Implementation: Get it right the first time. Our implementation services ensure that your supply chain technology is set up for immediate and long-term success.
Why We Stand Out:
Depth and Breadth of Knowledge: Our expertise isn't just vast—it's deep. We've supported 100M+ sq. ft. of warehouse operations focused on supply chain and eCommerce fulfillment.
Diverse Experience: Our portfolio boasts 135+ successful warehouse tech projects, ranging from CPG, Health & Beauty, to Apparel and Consumer Electronics.
Industry Experts: We have enabled over 1M+ daily transactions, ensuring we're always updated with the latest industry trends, technology, and eCommerce platforms.
Adaptive Collaboration: Our extensive experience spans across companies of all sizes, from pre-revenue start-ups to the Fortune 500. Plus, $500M in capital automation initiatives under our belt.
Strategic Partnerships: We've partnered with industry Fortune 500 companies such as like Footlocker, FedEx Supply Chain, NFI, Warehouse Anywhere, and more.
Connect with us to find answers to your supply chain inefficiencies and struggles.
Website
https://fulfillmentiq.com/
