UK Media Outreach Specialist

Job description

Qwoted is a global professional network connecting media brands with PR experts and small businesses. As we continue to grow in the UK, we are looking for a Media Success Associate to support our Head of UK Media Success in building strong relationships with journalists, driving platform adoption, and delivering a high-quality experience for media users. This role is ideal for someone who enjoys external communication, relationship building, and helping users succeed. You will support outreach efforts, engage directly with journalists and media professionals, respond to questions and issues, and help drive ongoing adoption of the Qwoted platform in the UK market. You will help support efforts to expand Qwoted’s media user base and ensure journalists have a smooth and valuable experience on the platform. Success in this role will be measured not just by activity, but by improving the quality and effectiveness of journalist interactions on the platform. ### Responsibilities - Support the Head of UK Media Success with day-to-day execution across outreach, engagement, and user support - Conduct high-volume outreach to journalists and media professionals across the UK including cold calling and cold emailing - Build and maintain relationships with reporters, editors, and other media contacts - Serve as a first point of contact for journalist and media user questions, troubleshooting, and support needs - Help onboard new media users and encourage adoption of the Qwoted platform as part of their day-to-day workflow - Assist with platform demonstrations and follow-up for interested media contacts - Monitor and triage inbound requests, escalating urgent or sensitive issues when needed - Identify, review, and surface high-quality expert responses to support UK journalists using the Qwoted platform - Help ensure Source Requests receive strong, relevant responses by monitoring activity and proactively step in where Source - Requests are underperforming to help improve outcomes - Assist in curating and highlighting the most useful expert contributions to improve journalist experience - Track outreach activity, user engagement, and support trends - Assist with reporting on key performance indicators including outreach activity, demos, signups, source requests, and ongoing usage - Help improve processes and identify opportunities to strengthen the media user experience in the UK market ### What we are looking for - 1 to 2 years of experience in journalism, PR, communications, media relations, customer support, or a related field - Familiarity with how journalists work and an understanding of newsroom pace, deadlines, and expectations - Experience reviewing or working with expert commentary, quotes, or contributed content is a plus - Confidence communicating with reporters and media professionals - Comfort with high-volume outreach and managing multiple conversations at once - Strong written and verbal communication skills - Highly organized with strong attention to detail - Able to work independently while also collaborating closely with internal teams - Proactive, resourceful, and service-oriented - Interested in media, storytelling, and helping users get value from a platform - Experience with email outreach, customer-facing support, or platform onboarding is a plus - Entrepreneurial spirit with the ability to self-manage time and work independently.