UK - Programmatic Associate

Job description

Job Overview We are looking for a Programmatic Associate to join our team in London with a strong focus on client advisory and external engagement. This role is centred on working directly with advertiser and agency clients, advising them on how to best utilise Display & Video 360 (DV360) and Campaign Manager 360 (CM360) to achieve their business objectives. You would lead and advise a portfolio of clients on the strategic use of relevant AdTech platforms, acting as a trusted external partner to their teams. You will guide clients through the ongoing development of their platform usage, providing advisory support, training, and troubleshooting where needed, while working closely with Consultants and Senior Consultants to deliver a consistent, high-quality client experience. Alongside day-to-day client engagement, you will proactively identify opportunities to further enhance client outcomes through deeper platform adoption or additional solutions, partnering with clients in a consultative, value-led way to support their long-term success. This role has 4 primary outcomes: Client Satisfaction: Client service expectations within your contractual scope are clearly met or exceeded. Client Maturity: Client platform use maturation is clearly planned and monitored. Client Growth: Client servicing requirements outside of their contractual scope are clearly identified and proposals are made to fulfil. Personal Growth: Personal knowledge of core/adjacent platforms are built and experience of leading/supporting collaborative working groups is gained. Key Responsibilities Client Advisory & Engagement: Act as a key client-facing adviser , supporting advertiser and agency partners on their use of DV360 and CM360 Deliver platform guidance, training, and troubleshooting through client calls, emails, and screen-sharing sessions Provide clear, practical recommendations that translate complex technical concepts into accessible insights Maintain regular communication with clients, ensuring a high standard of service and partnership Collaboration & Growth: Work closely with Consultants and Senior Consultants to deliver a consistent and high-quality client experience Partner with internal teams across media, analytics, and strategy to provide an integrated approach Identify opportunities where clients could benefit from additional support, services, or capabilities Support new business conversations by contributing platform expertise and advisory input Knowledge Sharing & Development: Contribute to client case studies, testimonials, and thought leadership content Stay up to date with platform updates, certifications, and wider AdTech developments Share best practices internally and support collaborative working groups What We're Looking For Currently in, or recently from, a hands-on programmatic or activation role, looking to transition into a more advisory position Practical experience with DV360, and familiarity with (or a strong desire to learn) CM360 Confident and comfortable working directly with clients and external stakeholders Able to explain complex technical concepts to a non-technical audience Strong analytical skills with a data-driven and detail-oriented approach Working knowledge of Microsoft Excel and Google Sheets, including formulae and pivot tables Passionate about ad technology and digital marketing 1–3 years of hands-on experience in programmatic, display, or video advertising About Us Incubeta UK is an award winning digital marketing group with over fifteen years of experience We are part of a global business, based in Old Street, London, with offices in New York, Los Angeles, The Hague, Berlin, Cape Town and Sydney, to name a few We have won awards for both our work and our culture! We have flexible working policies allowing you to work from home up to three days a week and fit work around other important life commitments We encourage people not to leave it at the door but instead bring their passions into the workplace. We have committees and networks who improve our thinking and action on topics such as DE&I, Mental Wellbeing and Sustainability Our Package Salary We benchmark salaries against the industry to remain highly competitive. Salaries are regularly reviewed and progress alongside your development. Performance-related bonuses are also available. Benefits We have a flexible, credit-based benefits package which allows you to choose from a range of benefits including health care, pension contributions, gym memberships, and more. Policies Forward-thinking policies designed to support a high-performance and balanced working culture. Learning and Development Dedicated in-house L&D support and access to LinkedIn Learning to enable ongoing development and career progression. What to do next If you like what you’ve read then hit the ‘Apply’ button and we look forward to receiving your application. Our unique hiring process We are an equal opportunities employer and are committed to a policy of Equal Employment Opportunity and are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or ethnicity, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. If you are shortlisted, we’ll invite you to the next stage, which includes two or three interviews. We love giving feedback, and you’ll be well informed of your progress throughout the application process.