UKI Business Consulting - Assistant Manager-level Experience Designer & Facilitator

Job description

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Location: Dublin Available for Work Visa Sponsorship: No Business Area: Business Consulting Contract Type: Full-Time – Permanent About EY wavespace At EY wavespace Dublin, we help organisations accelerate decision-making, align around strategic priorities and drive meaningful transformation. Combining human-centred design, emerging technology and deep business expertise, we solve complex challenges and turn ambition into action – at speed. As part of a global network of 50+ flagship locations , EY wavespace Dublin partners with some of the most significant Irish and global organisations to tackle critical business issues — through immersive experiences that drive real outcomes. Our approach is simple yet powerful: we the right people together, at the right time, in the right environment to challenge thinking, reimagine possibilities, and co-create impactful solutions that unlock value and drive scale. Working in EY wavespace means operating in a fast-paced, collaborative, and borderless environment where creativity meets delivery. We think boldly, design intelligently, and build practically — combining agility with rigour to move from idea to impact. Whether in-person or virtual, our experiences challenge mindsets and equip clients to lead change with confidence. The role We are seeking an Assistant Manager–level Experience Designer & Facilitator to join the EY wavespace Dublin team — a role at the heart of how we help clients solve complex, high-stakes challenges. This isn’t a traditional consulting role. You will work directly with senior leaders and executive teams to support and ultimately lead immersive experiences that unlock clarity, drive alignment, and accelerate decision-making — often in moments that shape organisational direction. You will initially support the design and delivery of experiences while building fluency in our methodologies, with a clear path to a visible, front-of-room facilitation role. This role suits someone who thrives on energy, creativity, and impact — equally comfortable designing behind the scenes and leading in the spotlight. You will develop a distinctive skillset at the intersection of facilitation, design thinking, and transformation, working with multidisciplinary teams and high-profile clients. If you are motivated by shaping important conversations, influencing senior stakeholders, and creating momentum where it doesn’t yet exist, this role offers a platform to do exactly that. Your key responsibilities Support and ultimately lead the design and delivery of EY wavespace client experiences Support the translation of client needs into clear objectives, structured agendas, and engaging experience designs aligned to desired outcomes and outputs. Assist in the creation of visually compelling content and collaboration assets (e.g. Miro boards, client outputs) Support experience planning and prep including materials, logistics and content readiness to ensure a seamless client experience. Contribute to creating an inclusive and psychologically safe environment that enables participation, creativity and open dialogue. Support team operations by assisting with calendar prioritisation and management Create and support facilitation activities , including managing breakout groups or specific segment roll out. Collaborate closely with Experience Leaders, client teams, and multidisciplinary EY teams to integrate diverse perspectives into session design and delivery. Support the capture and synthesis of outputs into clear, high quality, structured deliverables , including session outputs and follow-on actions with engagement teams Build and maintain strong relationships with clients and internal stakeholders, acting as a trusted and reliable member of the EY wavespace team. Skills and attributes for Success Experience supporting and/or facilitating client-facing workshops or innovation experiences for senior stakeholders. Strong grounding and practical experience in design thinking methodologies and frameworks, human-centred design and agile ways of working. Excellent communication skills, with the ability to engage stakeholders, including senior client audiences. Strong emotional intelligence , with the ability to read group dynamics and adapt approach accordingly. Proficiency in collaboration and facilitation tools (e.g. Miro, MS Suite). Strong organisational skills, with the ability to manage multiple priorities in a fast-paced environment. Collaborative mindset, with experience working across multidisciplinary teams. Strong project management skills. Attention to detail and commitment to high-quality delivery. A curious, proactive and growth-oriented mindset , with a desire to continuously develop facilitation and design skills. Ideally, You’ll also have Experience working in a consulting, agency or client advisory environment. Exposure to disciplines such as experience design, innovation, strategy, service design, or business transformation. Experience applying human-centred design methods to support complex problem solving. Familiarity with Agile or similar delivery frameworks. Ability to work in-person from the Dublin wavespace for client sessions, complemented by flexible remote working. What we look for 3–5 years’ relevant professional experience in experience design, facilitation, or innovation-related roles. We welcome all kinds of strategic thinkers with a Bachelor’s degree or above. Preference for, but not limited to a background in: Design Thinking, Customer / Employee Experience, Strategy and Business Design, Innovation, System Design, Communications or Project Management A passion for creating engaging client experiences that drive meaningful outcomes. Team player who brings energy, personality, curiosity and a collaborative mindset. What working at EY offers We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Support and coaching from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include: Pension Maternity & Paternity leave Discounted health insurance Bike to work Scheme Web Doctor - Free unlimited online GP consultations for you and your family Recognition Awards The purchase of additional annual leave Cash incentives for referrals Hybrid Working Work Mobile Free Gym membership TECH MBA paid by EY Travel Pass Wellness rooms Available in some offices EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. Career Progression When you join EY, you will be supported to ensure that you are enhancing your skills from day one. Continuous learning, where you can develop the mindset and skills to navigate whatever comes next. As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are - success is defined by you, we will provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture, you will be embraced for who you are and empowered to use your voice to help others find theirs. We have embraced Hybrid working at EY adding greater flexibility and autonomy to the roles of our employees. Inclusion & Diversity We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients. We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.