Unified Communications Manager (80-100%)

Job description

A career at Lombard Odier means working for a renowned global wealth and asset manager, with a strong focus on sustainable investing. An innovative bank of choice for private and institutional clients, our independently owned Firm is one of the best-capitalised banking groups in the world, managing close to CHF 300 billion and operating from over 25 offices across 4 continents. With a history spanning over 230 years, Lombard Odier is an investment house providing a comprehensive offering of discretionary and advisory portfolio management, wealth services and custody. We also offer asset management services and investment strategies through Lombard Odier Investment Managers and provide advanced banking technology to other financial institutions. “Rethink Everything” is our philosophy – it is at the heart of everything we do. We have grown stronger through more than 40 financial crises by rethinking the world around us to provide a fresh investment perspective for our clients. Unified Communications Manager (80-100%) The Unified Communications Manager is responsible for the governance, operational performance, service quality, compliance, and continuous evolution of the Bank's Unified Communications (UC) services. Combining operational leadership (RUN) and tactical management (CHANGE) , the role ensures communication services remain reliable, secure, compliant, and aligned with business needs. The position leads a team of 4 Unified Communications Engineers and owns the UC ecosystem, including Microsoft Teams Phone System, Cisco Telephony, SIP & SBC services, Teams Rooms, Communication Recording platforms, Contact Center services, Trading Communication Solutions, Digital Event Platforms, Voice Infrastructure Governance, and UC Monitoring & Analytics . YOUR ROLE Operational Excellence & Team Leadership Own the availability, stability, performance, and lifecycle management of UC services. Ensure service reliability, resilience, user satisfaction, and operational risk reduction through proactive monitoring and continuous improvement. Lead incident, problem, risk, and escalation management, including root cause analysis and corrective actions. Define and maintain operational processes, documentation, capacity planning, KPIs, and SLAs. Coordinate service delivery with internal teams and external vendors. Lead, coach, and develop a team of 4 UC Engineers, managing priorities, resources, performance, and professional development. Manage and oversee Digital Event Platforms & Webcasting Solutions Foster accountability, collaboration, knowledge sharing, and continuous improvement. Success is measured through service availability, SLA/KPI achievement, user satisfaction, operational risk reduction, team engagement, and delivery of operational objectives. Tactical, Transformation & Governance Execute the UC roadmap in line with business objectives. Drive modernization, automation, cost optimization, and service improvement initiatives. Lead transformation programs across telephony, collaboration, recording, contact center, and communication services. Evaluate emerging technologies and deliver solutions that create measurable business value. Ensure compliance with regulatory, security, and internal requirements in partnership with Risk, Compliance, Security, and Audit teams. Support audits, risk assessments, controls reviews, and remediation activities, including communication recording compliance. Success is measured through roadmap delivery, adoption of new capabilities, operational efficiency gains, regulatory compliance, audit readiness, and risk reduction. YOUR PROFILE Skills, Experience & Qualifications Bachelor's degree in Information Technology, Computer Science, Telecommunications, or equivalent. 6+ years of experience in Unified Communications or related technologies, including Microsoft Teams Telephony, Microsoft 365, Cisco UC, SIP, VoIP, SBCs, voice routing, dial plans, and telephony architectures. Experience with communication recording platforms, regulatory recording requirements, and video conferencing/meeting room solutions. Good understanding of Identity & Access Management (Microsoft Entra ID / Active Directory). Microsoft Teams Voice certification preferred. Cisco Voice certification is a plus. ITIL Foundation certification or equivalent Service Management experience. Leadership & Personal Attributes 3+ years of experience leading and developing technical teams. Proven ability to balance operational excellence with strategic initiatives and deliver complex cross-functional projects. Strong leadership, stakeholder management, communication, planning, and prioritization skills. Strong ownership, accountability, analytical, and problem-solving capabilities. Service-oriented and customer-focused mindset. Comfortable operating in a highly regulated financial environment. Able to engage effectively with technical teams, business stakeholders, and senior leadership while promoting collaboration and continuous improvement. Residence in Switzerland or willingness to relocate Our Maison’s DNA is defined by five core values. Excellence drives us to be the best at what we do, while Innovation fuels our progress. Respect underpins every interaction, and Integrity shapes our actions. Together, we are One Team , united in serving our clients with unwavering dedication. As a responsible and supportive employer, we promote a diverse and inclusive work environment for our employees and candidates. Diversity, Equity and Inclusion are woven into the fabric of our Maison’s DNA, and we strive to ensure that our employees can fulfill both their personal and professional aspirations by encouraging internal mobility and individual upskilling programs. We firmly believe that building Diverse Teams contributes to our successes and to deliver on this, we actively embed Diversity, Equity and Inclusion in our business strategy. It is an exciting time to join our Teams. All applications will be handled in the strictest confidence.