Unified Global Black Belt Sales Specialist

Job description

**Overview** MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market. As a Global Black Belt, you will be a leader in our Microsoft Support Sales organization, working with our field sales teams and our strategic customers. You will participate in virtual teams of Sales, Customer success and support resources to sell Unified Support and Enhanced Solutions for our most complex customer’s challenges. Your main focus will be on our Enhanced Solutions, particularly our Mission Critical Services portfolio of offerings and the related Unified Support value proposition. In addition you will be working with SPT, Account teams and CSU to drive complex deals that require concessions and creative approaches to driving customer value. By closely aligning with our One Services Sales teams, you will drive integrated selling of our product and support offerings. This will help our customers get faster value from their Microsoft investment and deliver a more seamless and connected customer experience. You will build and maintain relationships with Support Account Executives, SPT and Services Sales Managers and Area leaders, influence strategic account direction and act as a trusted advisor. Driving engagement with customers at CXO level. You will help sales with account and opportunity planning, coordinate our most important support sales opportunities, help customers assess and buy Unified Support and Enhanced Solutions options that suit their needs, remove barriers to deployment and drive customer satisfaction. The GBB is responsible for the entire support sales process for assigned Solution Area+ Support deals and accounts, shaping, scoping and proposing through deal coordination to meet customer’s adoption and support needs. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. **Responsibilities** • Dedicate 60% of your time selling Enhanced Solutions, focusing on Mission Critical Solutions across the different solutions areas, be a SME for STU and Support Sellers on key offerings like Mission Critical Services and CIR. • Co-selling complex Enhanced Solutions with Services Account Executive • Develop a deep specialization in all Enhanced Solutions offerings per assigned Solution Area that you are acting as a champ • Dedicate 18 hours per quarter of your time on Sales Enablement of Support Solution area offerings • Be a leader, advocate and driver of Solution Plays to increase Support Services inclusion • Drive customer and internal stakeholder conversations for Unified Support aligned to Microsoft’s customer solution. • Understanding, demonstrating and translating customer requirements for Unified Support into winning proposals • Pipeline management in alignment with the relevant sales teams for the territory you are supporting. Responsible for ES growth in accoutns assigned, tracking performance, executing key flagship opportunities with # of deals won and total contract value. • Thought leadership for continuous improvement in our tools, processes and offerings, and how we adopt AI to drive agility **Qualifications** ### Required/minimum qualifications Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, or related field AND 6+ years experience in technology-related sales or account management OR equivalent experience. ### Additional or preferred qualifications Master's Degree in Business Administration (i.e., MBA), Information Technology, Information Security, or related field AND 8+ years experience in technology-related sales or account management OR Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, or related field AND 12+ years experience in technology-related sales or account management OR equivalent experience. 6+ years solution or services sales experience. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. --- Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about [**requesting accommodations.**](https://careers.microsoft.com/v2/global/en/accessibility.html)