Unit Head, Quality Assurance & Analytics, E-Business Operations

Job description

# Unit Head, Quality Assurance & Analytics, E-Business Operations > Access Bank PLC · Lagos, Nigeria · — · Posted 2026-09-25 **Workplace:** on_site **Department:** Operations ## Description To supervise and ensure all quality assurance metrics are implemented and reviews conducted, then reported. ## Requirements **Key Responsibilities** - Responsible for ensuring that existing internal controls and risk management practices in the group are strictly adhered to. - Responsible for keeping the Group Head abreast of all occurrences in the Group through a quality and robust Quality Assurance report. - Coordinate Group meetings and training. - Drive process improvement initiatives to enhance customer experience and operational efficiency. - Ensure GL reconciliation checks are accurate and escalate exceptions. - Supervise periodic spot checks and process audits across key E-business Operations functions. - Mentor and train QA team members on process knowledge, audit expectations, and documentation standards. - Assign and monitor review tasks based on team capacity and priorities. - Monitor adherence to regulatory and internal SLA timelines (e.g., CBN SLA for reversals). - Support internal/external audit reviews and respond to QA-related queries. **Skills/Competencies** - Ability to lead a team and make sound judgments based on evidence and QA findings. - Familiarity with core banking systems (e.g., Flexcube), switching platforms, and digital banking interfaces**.** - Understanding of governing principles and rules of E-business operations. - Ability to spot errors, inconsistencies, or deviations in data or processes. - Use of MS office Excel, SQL, or BI tools to investigate and report findings to stakeholders effectively. - Good verbal and written skills. - Working closely with operations, compliance, IT, or other relevant teams. - Handling discrepancies or quality concerns tactfully. **Qualification** - First degree in any Discipline with a minimum of Second-Class honors. - Relevant Masters’ degree will be an advantage **Professional Membership** A recognized professional certification will be an added advantage **Minimum Experience** Minimum of 6 years relevant experience. ## Apply [Apply at Access Bank PLC](https://apply.workable.com/access-bank/j/C2DBF9FD0F/apply) --- Powered by [Workable](https://www.workable.com)