Urgent requirement for Customer Service Representative

Position Details: Job Title: Customer Service Representative Location: Warrendale, PA Duration: 6+ Months (Temp to hire) Job Description: Receive and place telephone calls. Perform data entry and use software programs. Maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Must document all calls and evaluate each account to determine if further research is necessary. Responsible for providing world-class service to our customers in an accurate, efficient, and professional manner. Required to meet productivity standards as set forth by the management team; and identify and report trends in call drivers to management. Requires close attention to accuracy, performs independently, subject to practices and procedures. Remarks OVERTIME IS MANDATORY FOR POSITION!!! UPDATE - NO TESTING OR INTERVIEWS REQUIRED FOR THIS POSTING! Will take 50-60 calls a day There may be a possibility that they will be temp to hire. It will depend on performance and business need as the year progresses Initial training is roughly 2 weeks and during this time it would be 9:30 am – 6:00 pm Work schedule 9:00 am – 6:00 pm High School Diploma All your information will be kept confidential according to EEO guidelines. My name is Prachi, a resource professional with Mindlance, Inc. Mindlance is a national recruiting company which partners with many of the leading employers in the Life Sciences, IT, and Financial Services sectors, feel free to check us out at . I am really interested to talk through a great employment opportunity with you, if you could please call 732-813-0463 to discuss as soon as possible. Below are some key highlights of the position, if this is of interest please let me know. I would be happy to arrange a time to discuss the details and /or to further determine which types of opportunities you may be interested in exploring.