US Benefits Specialist

workstream

Manila, Philippines · Manila · Philippines

Posted Jun 3, 2026

Other
Remote
Customer Success

Job description

Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this market has been heavily underserved by technology and deserves better. Workstream has been purpose-built for the hourly workforce from day one so that these businesses and their employees can thrive.

Our customers include leading brands from multiple sectors, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. We are a high growth series B company and quickly expanding our product portfolio to deliver on our vision. We are backed by legendary VCs and industry experts like Founders Fund, BOND, and Coatue.

Values

Here are our Company Values and we’d love to have individuals who can be a culture add to our team!

What We Offer

Permanently Remote
Pay wired directly to your bank account
$50 Monthly Stipend
Annual Bonus
Performance-based bonuses
Flexible PTO
Enjoy company time off during some of the major US and PH Holidays
Company-issued Device
Career fast track for performers and internal mobility
Learn from a team of Stanford, MIT, Google, and Harvard alumni

Grow With Us

We are looking for a Benefits Specialist to work closely with clients after implementation, helping them successfully transition and get the most out of Workstream Benefits and ACA Systems. In this role, you’ll serve as the main point of contact for clients post-implementation, checking in regularly to make sure they have what they need, that there are no issues, and that everything is running smoothly as they get started. You’ll play a key role in driving adoption, supporting open enrollment, and ensuring clients stay compliant and confident using our platform.

This role supports U.S.-based clients and follows U.S. business hours, requiring regular work during U.S. time zones.

Day In The Life

Work with clients after implementation to ensure a smooth transition and ongoing support
Act as the main point of contact for all clients post-implementation
Proactively check in with clients to make sure they have what they need and that there are no issues
Support the successful adoption of Workstream Benefits and ACA Systems
Assist with and lead the annual Open Enrollment process, including communicating plans and changes or system changes.
Ensure companies stay ACA compliant once systems go live
Support benefits setup and administration within Workstream
Ensure insurance deductions (pre-tax and post-tax) are set up and working correctly
Troubleshoot and resolve issues related to benefits, ACA, and deductions
Review documents submitted prior to system build for both Benefits and ACA (as needed)
Maintain accurate data and ensure everything is up to date within HRIS/benefits systems

Who You Are

Customer Service: Maintaining a high level of support for all clients
Communication: Clear, professional communication with clients and employees
Confidentiality: Comfortable handling sensitive employee data
Attention to Detail: Ensuring accuracy in benefits setup and deductions
Problem Solving: Ability to quickly identify and resolve issues
Organization & Time Management: Managing multiple clients and deadlines
Technical Comfort: Confident working in HRIS and benefits systems
Collaboration: Working cross-functionally with internal teams
Experience working in a benefits, payroll, or HRIS platform environment, or with a broker
Proficiency in Excel and/or Google Workspace
Strong understanding of U.S. benefits regulations (ACA, HIPAA, ERISA)

Nice To Have

2 to 3+ years of experience in benefits,HR, or related field (preferred, not required)
Familiarity with HRIS and/or payroll systems (preferred, not required)
Experience supporting or participating in Open Enrollment processes

Know More About Workstream

Additional Information

Workstream provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We are committed to the full inclusion of all qualified individuals.