US Customer Master Data Steward

Job description

At Elanco (NYSE: ELAN) – it all starts with animals! As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People. At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights. Making animals’ lives better makes life better – join our team today! Your Role: US Customer Master Data Steward As the US Customer Master Data Steward, you will be a vital member of the US Customer Master Department, responsible for the integrity and accuracy of Elanco’s foundational customer data. In this role, you will own the creation and ongoing maintenance of master data records for veterinarians, agents, and distributors. Your work is critical as these records form the backbone of our customer interactions, shipping, pricing, billing, and sales compensation, directly impacting financial transactions and customer eligibility for key commercial activities. You will partner closely with internal teams and external agents, applying strict data governance procedures to ensure our data ecosystem is precise, compliant, and reliable. Your Responsibilities: Lead the creation and ongoing maintenance of all U.S. customer master data within the global Master Data Management (MDM) system and SAP, ensuring accuracy for financial transactions, product shipment, pricing, and sales compensation. Serve as a key liaison between internal teams (Account Services, Credit, Sales, Accounting, Tax, Distribution) and external Agents to investigate and resolve complex data, compliance, and order/invoice issues. Drive data integrity by meticulously researching, validating, and classifying customer records according to strict Standard Operating Procedures (SOPs) and Sarbanes-Oxley (SOX) compliance requirements. Independently manage a high volume of Data Change Requests (DCRs) and projects, demonstrating strong problem-solving skills and the ability to pivot between tasks in a dynamic, hybrid work environment. What You Need to Succeed (minimum qualifications): Education: Bachelor’s Degree or equivalent experience in a relevant field. Experience: A minimum of 3 years of experience in data stewardship, data management, or a related technical role requiring a high degree of accuracy and data entry. Technical Skills: Hands-on experience with SAP in a data maintenance capacity. Advanced proficiency in Microsoft Excel, including creating pivot tables and using VLOOKUP/XLOOKUP. Strong general computer skills and demonstrated learning agility for mastering new systems. Core Competencies: Excellent analytical and problem-solving skills with proven, meticulous attention to detail. Strong verbal and written communication skills, including professional phone etiquette for customer interaction. What will give you a competitive edge (preferred qualifications): Experience with Salesforce. A background in other master data domains (e.g., Material Master, Vendor Master), IT Help Desk, or Industrial Engineering. The ability to work independently, manage multiple tasks, and exercise sound judgment in a hybrid work environment. Previous experience in a customer-facing role that involved technical support or troubleshooting. Additional Information: Travel: None Location: Global Elanco Headquarters - Indianapolis, IN - Hybrid Work Environment Don't meet every single requirement? Studies have shown underrecognized groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles! Elanco Benefits and Perks: We offer a comprehensive benefits package focusing on financial, physical, and mental well-being while encouraging our employees to pursue our purpose! Some highlights include: Multiple relocation packages Two weeklong shutdowns (mid-summer and year-end) in the US (in addition to PTO) 8-week parental leave 9 Employee Resource Groups Annual bonus offering Flexible work arrangements Up to 6% 401K matching #LI-JC1 Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status Elanco may use automated tools, including AI, to support parts of our recruitment process, such as reviewing applications against job‑related criteria and/or transferrable skills. These tools help ensure a consistent, structured evaluation, but they do not make hiring decisions. All decisions involve a human reviewer. For more information on how we handle personal data, please see our Elanco Workforce Privacy Notice.