USA - Crew Logistics Specialist (CLS)

Job description

You Belong Here… Wherever in the World You Find Yourself. Connect the world. Make an impact. Build your future with Inchcape. At Inchcape Shipping Services, we don’t just move ships—we help connect the world. With a vision for a connected world , our 3,000+ professionals across 60+ countries and 250+ offices bring together local expertise, global perspective, and deep maritime knowledge to help our partners connect to a smoother, smarter ocean . We are a global team made stronger by the people within it. Wherever you are in the world, you’ll be part of something bigger—working alongside talented colleagues, building meaningful relationships, and helping shape the future of our industry. Why Inchcape? We believe our people are at the heart of everything we do. Our success comes from bringing together diverse perspectives, experiences, skills, and ideas. We empower our people to make an impact, encourage them to challenge the status quo, and provide opportunities to learn, grow, and build a career they can be proud of. Our values guide how we work every day: Global Perspective – We connect the world and see the bigger picture. The Power of People – We rely on the strength of local agent knowledge, expertise, and relationships. Progress – We embrace new thinking and push for positive change across our industry. We know what matters. We never stand still. We always reach for more. #WeAreInchcape Business Need / Purpose of Role: The Crew Logistics Specialist (CLS) (Husbandry) reporting to the Operations Manager is responsible for providing 24 hours a day, 7 days a week to our US Operations teams to support the safe and smooth turnaround of all appointed vessels within the jurisdiction of the US port office, managing vessel requirements, and booking relevant services as required. Will exercise discretion and independent judgment with respect to operational matters of significance to the business and our customers. The agent performs office and non-manual work assisting Inchcape in the running and servicing Inchcape’s 24-hours-a-day, 7-days-a-week on-call services commitments to its Principals. Objectives & Measurement – Key Responsibilities Customer Service & Operations Ensure ships agency services are rendered to all customers at an excellent level Maintain a smooth, quick turnaround of vessels, advising local authorities on vessel details keeping all relevant parties informed while meeting all KPI’s Continually seek new methods to reduce operational costs and find efficiencies for the port office to enhance service delivery Work collaboratively with peers in other locations to achieve desired goals Prepare Pre-arrival Documentation and Visitor/Vendor List for Vessel/Terminal Coordinate Sailing Arrangements and Create Statement of Facts (SOF) Vessel Attendance Report & Other Documents External Providers Liaise with clients, vendors & port services on a daily basis Always perform accurate and timely updates of systems in order to have fresh data and present the best information to clients Knowledge, Skills, and Abilities Knowledge of Port Operations and Port Agency services desired Knowledge of immigration regulations for seafarers and attending personnel for vessels Ability to work independently with limited supervision, multitask and possess strong initiative, exercise independent judgment within established systems and procedures Ability to balance multiple tasks, changing priorities & operate within a deadline-oriented environment Ability to think logically, establish and follow procedures, instructions and make sound decisions Possess organizational and time management skills with ability to prioritize, be detail oriented and results driven Attention to detail with a high level of accuracy Strong interpersonal skills including excellent verbal and written communication skills Excellent customer service and communication skills, including strong verbal and listening skills Ability to board vessels via gangway and/or pilot ladder alongside berth and over open water. Climbing, ascending, descending ladders, stairs, ramps using feet and legs and/or hands and arms. Must be able to lift and carry 50 lbs. Subject to inside and outside environmental conditions (cold, heat, wind, rain, snow). Must possess an advanced proficiency with Microsoft Word, Excel, PowerPoint, SharePoint, and Outlook Education, Qualifications, Certifications, and Licenses Education/Experience: High School Diploma or GED equivalent required Associate's and/or Bachelor’s Degree in Maritime Administration, Business Administration or a related major in a public or accredited private academic institution desired, but not required Previous experience in Shipping, Freight Forwarding, or Transportation/Logistics preferred, but not required 2 years related work experience in maritime environment preferred, but not required A foundational knowledge of Port Operations Licenses : Agents are expected to travel around specific port/terminal locations and surrounding areas and must possess their own reliable transportation, a valid "non-expired" state drivers' license, and vehicle insurance coverage. Once selected for employment, federal regulations require that the applicant must either undergo a federal background check as part of the Transportation Worker Identification Credential (TWIC) program or already possess a TWIC. The TWIC must be obtained within 30 days of appointment, and be maintained for the duration of employment. For further program information, visit: Why Inchcape Shipping Services? We believe in building a diverse and high performing workforce, that works together to provide our partners with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training, and expertise. We realize the value of the diversity of our people and know that their unique experiences, skills, and passions – strengthens the organization, stimulates creativity, and promotes the exchange of ideas – helping you to build a rich and rewarding career. What you’ll get: We understand that different families have different needs, which is why we’re always evolving our benefits to accommodate our employees. Along with health and financial benefits, our employees enjoy a variety of other perks, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs. In addition to our traditional benefits and perks, we sponsor various events throughout the year. And we provide a culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. We also encourage a better work-life balance with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, Inchcape has enabled our employees to find a balance that feels fulfilling and productive for each individual situation. Generous time off and paid holidays Employee Assistance Program (EAP) Performance and Recognition – You are rewarded for achieving success by merit increases and reaching milestones. Career growth and opportunities for promotions. We develop and hire from within! Compensation range beginning at $52,500 and up depending upon experience. You may also be eligible for bonuses and other benefits. Plus, much more! We have you covered for anything life could throw your way. Deciding where you want to work is an important decision. Choosing a company that support your professional and personal goals is essential. Inchcape provides the resources, culture, and leadership you need to be successful, to build something you’re proud of, and take advantage of all the future holds. Follow us on LinkedIn, Facebook, Instagram, and X to meet our employees and see what makes us who we are. Who you are is who we are. Inchcape is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Inchcape encourages applicants of all ages. As part of this commitment, Inchcape will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please email describing the accommodation. Please note that as per Inchcape policy, we do not accept unsolicited resumes from employment, recruitment, staffing, or related agencies unless engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Inchcape will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person, or entity. #LI-JN1