User Enablement Specialist

Job description

At Beam, we’re building AI that serves society. We're a global team of ambitious, hardworking problem solvers, applying fast-moving startup energy to work that makes the world a better place. If you want to apply your talent to the biggest problems society faces, Beam is the place for you. You’ll be part of a high-performance culture where you'll make a huge impact, rapidly progress your career, and truly enjoy your work. Over 100,000 frontline workers already use Beam to take notes, provide live interpretation and handle phone calls, so they can focus on the people who need them most. This is just the beginning. Enablement sits at the heart of Beam. You'll sit within the AI Adoption & Enablement Team, working directly with the people who use Beam Notes every day and the teams who support them. You'll own the full implementation journey for a portfolio of accounts. You'll be the person users rely on to make implementation feel fast, clear, and supported - and you'll use data to spot where things might be slipping before they do. What you learn in your accounts will shape how the whole team works. Why it matters: Beam Notes is used by frontline workers who are delivering impactful support. Getting adoption right and getting it right fast, is what turns a deployment into a success story. You’ll be Owning implementation end-to-end - Taking accounts from activation all the way through to sustained adoption - Running structured onboarding and implementation programs, hitting milestones and keeping timelines on track - Acting as the primary point of contact for users and project managers throughout the implementation journey - Managing project scope, timelines, risks, and dependencies across multiple concurrent implementations Leading customer-facing moments - Running kickoff meetings, onboarding sessions, and structured training — live and remote - Where necessary, travelling across the UK to support major onboarding moments in person - Being a trusted point of contact for users before, during and after training. - Delivering sessions that feel practical, high-energy, and relevant — even for repeat groups Driving adoption and performance - Monitoring usage across your accounts, spotting disengagement early, and acting on it - Tracking implementation performance metrics — time-to-go-live, time-to-first-value, and more - Identifying risks early, removing blockers, and driving mitigation plans to keep launches on track Working cross-functionally - Coordinating across Customer Success, Product and Engineering to keep implementations moving - Feeding user patterns and blockers back to Product and CS so the tool keeps getting better Building the function - Improving guides, videos, and onboarding materials based on what you see in the field - Contributing to scalable onboarding frameworks - templates, documentation, and implementation playbooks You are - A warm, confident facilitator: You can make technology feel relevant to someone who never asked for it. You bring energy to every session and know how to keep delivery fresh — even for repeat groups. - A structured project manager: You're comfortable owning timelines, tracking milestones, and managing risks across multiple active implementations without dropping anything. - Patient and empathetic: You connect with frontline workers, understand their challenges, and break down complexity without making people feel talked down to. - Data-curious: You're comfortable in usage dashboards and implementation metrics — and you let the numbers guide where you focus. - Organised and calm under pressure: You manage competing priorities across accounts, adapt quickly when things shift, and keep customers confident throughout. - Genuinely mission-driven: You care about the people using this product, not just the product itself. ABOUT BEAM Our team of 200+ embraces a hybrid working approach, enjoying 2-3 days of vibrant collaboration in our beautiful Shoreditch co-working space, fully equipped with rooftop views, an onsite barista and kitted out gym. We’ve picked up an armful of awards https://beam.org/awards for our work, including one from our former Queen. We've also been named by WIRED as one of London's 10 hottest startups https://www.wired.co.uk/article/london-hottest-startups-2021 and by LinkedIn as a Top 15 UK Startup https://www.linkedin.com/pulse/linkedin-top-startups-2022-15-uk-companies-rise-linkedin-news-uk/?trackingId=9TqxvkXTjF2HSPvSIWLczw%3D%3D. Meanwhile, we've been covered in the media literally thousands of times, including the likes of The FT, BBC, TechCrunch, Forbes and The Guardian https://beam.org/press. We’re also proud to be backed by some of the world's leading tech investors and entrepreneurs, including the founders of Booking.com http://Booking.com, Calm, Shazam and Dropbox. Start your journey to a more impactful career today. We're excited to hear from you. Reasonable adjustments: Beam is committed to fostering an inclusive, diverse, and supportive work environment for all employees. This policy extends to our hiring practices. We recognise that some candidates may need additional support during their hiring process to give them the best chance of being a success. To ensure that all candidates have an equitable opportunity during their process, we are committed to providing reasonable adjustments where required. If you require a reasonable adjustment to be made during your process, please let your Talent Partner know. We encourage you to share this information, but there is no obligation to do so. Please be reassured that any reasonable adjustment requests will not be taken into account when making a decision about your candidacy.