User Experience Partner

Job description

### About Allied Allied is a leading owner-operator of distinctive urban workspace in Canada’s major cities. Our work is grounded in a clear purpose: to provide knowledge-based organizations with distinctive urban environments that support creativity, connectivity and human wellness. Our vision is more expansive. We seek to make a continuous contribution to cities and culture that elevates and inspires the humanity in all of us. This vision informs how we operate, how we design and how we lead. Real estate, for us, is not a passive investment. It is a profoundly human endeavour, one that must promote wellness, sustainability, diversity and creativity—today and for generations to come. Allied is also a place to build a career of consequence. If you are looking for work that is thoughtful, tangible and enduring—work that contributes meaningfully to cities and the people who inhabit them—you will find purpose here. *For more information on Allied’s approach to city-building, visit our [Insights](https://alliedreit.com/company/insight/) page.* ### Purpose **Cultivate an engaging user experience for our tenants and guests.**As User Experience Partner, you will perform a broad range of property administration duties to ensure user experience expectations are met and your assigned properties are performing well. Reporting to a Manager, Portfolio Operations, you will collaborate across our organization to address both the planned and unplanned operational needs of our users. ### Responsibilities - Assist in the management of all users, dealing with day-to-day questions and concerns including billing issues, lease inquiries, service amenities and special requests. - Assist with the day-to-day management of the portfolio. - Liaise with Technical Services team members to ensure user concerns are addressed in a timely manner and service levels are maintained. - Collaborate on user appreciation ideas and events, waste reduction initiatives and tenant survey requirements. - Provide a high level of customer service to all clients, colleagues and users requiring assistance. - Ensure timely completion of all property related information requests and filing. - Assist in emergency situations. - Assist property teams with user focused communications, projects and programs. - Embody and support Allied’s safety and security program. ### Qualifications - 2-5 years of experience working in a customer-driven administrative role. - Exceptional customer service skills. - Strong verbal and written communication and people skills, including a proven ability to build relationships. - Strong computer skills, with excellent knowledge of MS Excel and MS Word. - Strong organization and multi-tasking skills. - Strong communication skills. - Previous Yardi experience an asset. - An ability work under pressure in a fast-paced environment.