User Operations Manager

Job description

**About Us** Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance. Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution. Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services. **Role Overview** Own the product operations and content ecosystem of the in-app community. This role drives engagement, retention, and trading conversion through content distribution strategy, recommendation system optimization, and user growth initiatives. **Responsibilities** - Own the growth of the in-app community by increasing active users, content participation and engagement. - Develop content distribution strategies and define recommendation algorithm requirements to improve content discovery and engagement. - Design and optimize user funnels to increase UGC participation, community interaction, and trading conversion - Use analytics and A/B testing to continuously improve retention, engagement, and product performance. - Partner with Growth, Marketing, Data, and Engineering teams to align community initiatives with broader platform goals. **Requirements** - 4+ years of experience in product operations, growth, or community product roles in internet or crypto platforms - Strong understanding of content distribution, recommendation systems, and user engagement strategies - Experience with platforms such as Binance Square or Bitget Plaza is a plus - Hands-on experience with data analysis and A/B testing - Strong communication and cross-team collaboration skills - Fluent English; Chinese is a plus **Why Join Us** At Bybit, we are committed to fostering a supportive and enriching work environment. Our benefits include: - Study Growth Fund: We support your professional development and continuous learning. - Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation. - Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world. - Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company. - Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.