User Research UX Apprentice

Job description

## Hi, we’re Back Market. We’re here to help **make tech reliable, affordable, and better than new**. We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new. Yep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet — and consumers — a break. **Our mission is simple: to do more with what we already have.** Are you ready to join us? ## **JOB DESCRIPTION:** The User Research team’s mission is to help everybody at Back Market get to know and love our users so that we can create great experiences for them. We gather insights about what users need through a range of qualitative and quantitative techniques and translate them into valuable information for the product and design team. As an User Research (UX) Apprentice, you will work on the e-commerce experience Back Market provides to its customers, using insights to provide actionable recommendations for improvements, as well as contributing to improve our research processes, tools, and communications. You will also work closely with our business and product teams to ensure a user -centered culture in our problem and solution definition. ## **YOUR MISSION (IF YOU ACCEPT IT): 🥇** - Bring stakeholders (business people), designers, product owners and engineers together to build, maintain, and evolve a robust experience for Back Market’s customers - Listen to business problems and helping craft action plans - Conduct qualitative research to collect insights and build strong recommendations - Launch quantitative studies to discover trends and validate the hypothesis - Work closely with product designers to ensure that your recommendations have the maximum impact - Present the results of your work to the company and make sure that the value of research is understood - Contribute to the development of the UX Research team with your colleagues ## **YOU ARE IN THE RIGHT PLACE IF: ⭐** - You're looking for an apprenticeship - English is a no-brainer (fully professional capability) for you. If you’re extra cool and speak more languages, bonus points for you! - You have experience or convincing knowledge of best practices in conducting research (qualitative and quantitative research methods, such as usability testing, observational research, user interviews, surveys, card sorts, contextual inquiry, etc.) - You have strong presentation and communication skills. - You have e-commerce experience, that would be a plus but it's not required. ## **ABOUT THE APPRENTICESHIPℹ️** - Starting date: January 2027 - Duration: Ideally for 24 months (12 months to be discussed). - Location: Bordeaux, France - Contract: You must already be enrolled in a work-study program in a French school (contrat d'alternance / d'apprentissage) ## **RECRUITMENT PROCESS: 📅** - Skills fit/Tech interview with the direct manager - Cultural fit interview with another person in the team - Video-call Interview with the Campus Talent Acquisition Specialist ## **WHY SHOULD YOU JOIN US ? ✌🏼** At Back Market, we’re committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives — it’s one of the reasons we’re such a high-scoring certified B Corp company (93.2). No matter your role and seniority level, you’ll enjoy impact-driven work with hands-on career development in an innovative, driven, and fast-paced environment — with benefits to match, like: - A mission driven work environment where your day to day makes an impact on the planet. Seriously. - Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days. - Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training. At Back Market, we strive to create a workplace that embodies the world we’re trying to change. We’ve embedded our diversity, equity, and inclusion principles into our DNA — from dedicated staff to employee resource groups to our company values. We know that the perfect background for a role doesn’t mean the perfect fit — we encourage you to apply for a role even if you think you may not have all the qualifications. If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.