User Support - On-site Technical Support (Japanese speaker) - Tokyo

Job description

User Support - On-site Technical Support (Japanese speaker) - Tokyo Bloomberg is a global leader in business and financial information, news and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community. And, to ensure the best experience for our 26,000+ employees across more than 150 locations around the world, we provide the spaces and systems that allow our teams to work together with agility, productivity and collaboration, no matter where they are. Our Bloomberg On-Site Support (BOS) teams work with urgency to provide 24/7 on-site technical solutions to Bloomberg’s internal and external customers in more than 75 countries. Our customers rely on our technology and the support that we provide to be able to do their jobs in a dynamic, demanding, technology-focused environment. The team are all highly skilled specialists who are able to assist with all Bloomberg hardware (PCs, biometric devices, routers), software and networking infrastructure. We are a one-stop shop of on-site support and do not leave until the job is done. What’s the role? You operate as a Technical Support Associate when you are on-site and make valuable contributions to our customers because of your expertise within Bloomberg working closely with other Enterprise Technology teams. You pride yourself in offering top-notch customer solution-focused service by being able to understand and pre-empt needs as well as deliver personal, on-the-ground value, and assistance spotting gaps and implementing changes. You are the calm voice and cool head in a fast-paced environment, but you understand urgency, work hard, have commercial acumen and are customer service driven. Our customers internally and externally count on you daily. Our team is tight, but our culture is wide open, just like our spaces. We challenge and support each other. We'll trust you to: Flexibly support internal and external customer technical needs to resolution Troubleshoot technical issues (desktop, network connectivity, etc.) both in the customer’s environment (onsite) as well as remotely Deliver an extraordinary level of customer service under pressure, whilst maintaining focus on solving the issue Accurately detail fixing steps and resolutions using our proprietary ticketing system You'll need to have: 5+ years IT support experience at a large enterprise, with demonstrated experience in PC hardware/software and networking (Windows OS, LAN/WAN, TCP/IP, routers, etc.). Demonstrated experience coordinating technical projects or installations, including office moves, equipment roll-outs, or upgrade deployments. Excellent interpersonal and customer-facing skills Strong communication skills in English and Japanese Willingness to travel to customer sites to provide onsite support as needed Flexible coverage schedule to accommodate occasional evening, weekend work (time off in lieu) We'd love to see: Data center experience Programming knowledge If this sounds like you: Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: Why Bloomberg? We’re individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We’re interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential. Learn more about our office and benefits: Tokyo | Discover what makes Bloomberg unique - watch our podcast series for an inside look at our culture, values, and the people behind our success.