USH - Usher

Job description

Since 1891, New York's Carnegie Hall has set the international standard for excellence in performance, presenting exceptional concerts by the world’s finest artists on its three iconic stages, from orchestral concerts, chamber music, contemporary offerings, and recitals to jazz, world, and popular music. Complementing its performance activities, Carnegie Hall’s Weill Music Institute creates extensive music education and social impact programs that annually serve more than 800,000 people worldwide, playing a central role in fulfilling Carnegie Hall's commitment to making great music accessible to as many people as possible. Department: Hall Operations Title of Position: Usher (Part-Time) Reports to: Front-of-House Manager Union Affiliation: SEIU-32bj Since 1891, New York's Carnegie Hall has set the international standard for excellence in performance, presenting exceptional concerts by the world’s finest artists on its three iconic stages, from orchestral concerts, chamber music, contemporary offerings, and recitals to jazz, world, and popular music. Complementing its performance activities, Carnegie Hall’s Weill Music Institute creates extensive music education and social impact programs that annually serve more than 800,000 people worldwide, playing a central role in fulfilling Carnegie Hall's commitment to making great music accessible to as many people as possible. Carnegie Hall Ushers are part of a dedicated team providing world-class customer service and support throughout a performance. Reporting to the Front-of-House Manager, we are seeking proactive and enthusiastic individuals to represent Carnegie Hall by ensuring an extraordinary experience with dedicated assistance and by minimizing disturbances. Upon hire, successful candidates will be scheduled to support the daily front-of-house team for four (4) shifts per week, based on Carnegie Hall’s production schedule. At least one of these days must be a Friday, Saturday or Sunday. The opportunity to work additional days will be made available on an as needed basis. All shifts are paid four (4) hours minimum and require staff to work overtime as needed. Throughout each shift, Ushers must be properly attired in Carnegie Hall-issued uniforms and maintain high standards of hygiene and personal appearance due to their frequent interaction with visitors, artists, and staff. Ushers also receive training in guiding guests to safety in times of emergencies. This is a union position in agreement between Carnegie Hall and SEIU-32bj. Basic Requirements Qualified candidates must be able to: • Assist guests with exceptional service • Contribute to a positive, respectful, and team friendly workplace where safety, professionalism, and collaboration are valued • Demonstrate a strong knowledge of Carnegie Hall’s facilities and events • Build strong working relationships with union supervisors through open and professional communication, following daily assignments, and meeting performance expectations • Demonstrate flexibility by adapting to ongoing operational needs, including overtime or schedule adjustments when required • Report to work on time and be prepared for each scheduled shift to ensure smooth daily operations • Follow all safety policies and best practices • Stand for extended periods of time as well as climbing and descending stairs regularly in the performance of job duties • Lift program boxes and other supplies as needed • Work a flexible schedule including matinees, evening performances, and holidays Qualifications Successful candidates must have: • Previous experience in a customer service setting • A strong commitment to providing great service • Professional demeanor and good judgment • Excellent interpersonal skills and a proactive work-ethic. • An appreciation of music with knowledge of classical music a plus. We strongly encourage applicants who can speak multiple languages to apply, as these skills contribute to creating an inclusive and welcoming environment for our diverse audiences. To apply please submit a COVER LETTER with your resume. Carnegie Hall is an equal opportunity employer, committed to diversity and inclusion in the workplace. Decisions concerning employment are made on the basis of an individual’s qualifications to contribute to meeting Carnegie Hall’s needs, and Carnegie Hall is committed not to discriminate against individuals on the basis of race, color, national origin, citizenship, religion, sex (including gender identity, gender expression or status of being transgender), sexual orientation, marital status, familial status, status as a caregiver, status as a victim of domestic violence or sex offenses or stalking, criminal convictions (except where otherwise permitted by law), arrest record, credit history, pregnancy, age, mental or physical disability, veteran or military status, reproductive health decisions, or any other characteristic protected by law. Hourly Rate: $22.78/hour (4 hour minimum) Start date: September 30, 2026 To apply please submit a COVER LETTER with your resume. Carnegie Hall is an equal opportunity employer, committed to diversity and inclusion in the workplace. Decisions concerning employment are made on the basis of an individual’s qualifications to contribute to meeting Carnegie Hall’s needs, and Carnegie Hall is committed not to discriminate against individuals on the basis of race, color, national origin, citizenship, religion, sex (including gender identity, gender expression or status of being transgender), sexual orientation, marital status, familial status, status as a caregiver, status as a victim of domestic violence or sex offenses or stalking, criminal convictions (except where otherwise permitted by law), arrest record, credit history, pregnancy, age, mental or physical disability, veteran or military status, reproductive health decisions, or any other characteristic protected by law.