UW Operations Lead—Cyber & Political Violence

Job description

Company Summary Mosaic is a global specialty insurance platform with an innovative structure allowing deployment of different forms of capital aligned for the benefit of clients and partners. We underwrite for 40 other top-rated carriers alongside our Lloyd’s syndicates 1609 and 2610—offering lead-line + syndicated capacity, and claims-settlement authority across eight product lines via six countries. We harness the heritage of Lloyd’s and benefit from the market’s global licenses and financial-strength ratings Job Spec Mosaic is looking for a North America Agency – UW Operations Lead. This position is responsible for running day-to-day UW Operations for Mosaic’s Cyber (CY) and Political Violence (PV) product lines, including management of offshore underwriting operations. Responsibilities Lead the Underwriting Operations CY and PV product lines, including policy lifecycle support, system implementations, workflows, procedures, reporting, etc Provide day to day management of all aspects of agency UW operations for Cyber and Political Violence Overall ownership of the delivery of agency UW operations for CY and PV lines of business Liasion with North America UW teams to deliver UW operational processing, provide updates on operational performance and address queries/questions Utilize technical expertise to learn processing systems and workflows. Resolve complex queries, ensure underwriting operational requirements and rules are provided, followed, and documented in Standard Operating Procedures (SOPs) Coordinate with International Agency Operations counterparts to ensure global continuity in governance, process, and communication, as well as managing expectations and deliverables to internal and external partners Act as key point of contact for mitigation of any operational issues/concerns raised by stakeholders or customers. This role will also be the key contact person for areas outside of operations (e.g. Finance, Credit Control, etc) Responsible for management and performance of offshore operations as relates to service levels/KPIs, quality and timeliness of delivery, issue resolution, corrections, audit and benchmarking Act as point of escalation for all UW offshore operational issues for North America Cyber and Political Violence lines for US, Bermuda, Canada Undertake review and development of optimal process flow. Identify and implement additional opportunities to best maximize and leverage offshore operations capabilities Facilitate regular planning with UW teams to determine future resourcing requirements Conduct monthly UW meeting to review: Prior month-end reporting (review through month end report) Current status of submissions, binds, endorsements, issuance Trends in queries (focusing on specific queries that need UW assistance) Trends in how processing requests are received (prior to inception, within one month, within two months, etc) Perform quality checks on sample transactions processed by offshore teams Develop necessary corrective action plans, as needed, related to both business requirements and UW operations performance and delivery quality Participate in projects to improve/automate operations, acting as subject matter expert for Cyber and Political Violence product lines. Skills, Experience and Education Seven-plus years processing/supervising underwriting operational activities within a North American insurance agency (e.g. submissions, clearance, binding/booking, etc), particularly with offshore operations, is essential Operational experience with cyber and political violence lines of business is essential Experience with complex operations for CY and PV insurance lines and products Operations experience within a commercial/specialty Insurance agency, acting as Lloyd’s coverholder is preferred Ability to conceptualize and execute innovative plans impacting overall efficiency and productivity Ability to work collaboratively with a geographically distributed team and quickly understand and adopt to new culturval norms/standards Ability to effectively manage offshore operations and drive maximum value out of relationship Ability to work with all levels of employees and management Self-motivated individual capable of working towards and meeting deadlines Comfortable working with ambiguity in young and maturing organization Proficiency in all Microsoft Office products (Excel, Word, PPT, Outlook, SharePoint, etc) Mosaic offers Knowledge-driven, supportive, and collaborative entrepreneurial culture Very competitive total rewards compensation package, reflecting growth of business Opportunity to build and grow with the business The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors. The salary this position is $100,000 - $130,000. Mosaic celebrates diversity, equity and inclusion. We embrace these pillars of excellence as crucial to our business success. We are an Equal Opportunity Employer.