UX Designer

Job description

Redwood Credit Union is seeking a UX Designer, who will deliver high-quality, user-centered digital experiences that are intuitive, accessible, and aligned with Redwood Credit Union’s brand and business goals. Serve as the subject matter expert responsible for the planning, governance and continuous improvement of RCU’s digital user experience across internal and external platforms. Independently evaluate, define and govern the evolution of end-to-end experiences across RCU’s digital platforms, translating user needs, business requirements, regulatory considerations and technical constraints into strategic and scalable solutions that support enterprise objectives. This role is accountable for exercising independent judgement on matters of significance to drive measurable improvements in usability, engagement, and overall quality of assigned digital experiences and journeys. Success in this role is demonstrated by measurable improvements to business outcomes, clearer user journeys, reduced experience friction, improved usability outcomes, and designs and standards that are adopted across the organization and inform leadership and cross-functional decision-making. **Key Responsibilities** **Drive and Elevate RCU’s Digital Experiences:** o Own the design and execution of end-to-end digital experiences across key user journeys, improving clarity, usability, accessibility, and satisfaction as reflected in user feedback, task success, and usability findings. o Analyze business needs and performance data to identify, prioritize, and validate opportunities to reduce friction and increase engagement, trust, and task success across key digital journeys, as demonstrated through research findings, analytics, A/B test results, behavioral data, and user feedback. o Define, document and govern design patterns, interaction models, and interface standards that measurably improve consistency, accessibility, and brand alignment that enable scalable UX and component system (CS) adoption by design and development teams. o Contribute to and influence the long-term vision and roadmap for user-centered digital products and platforms, providing feedback and expertise. o Partner closely with product, engineering, marketing, compliance, and communications teams to advise on experience strategy, align requirements, and delivery so designs move efficiently from concept to implementation without rework or misalignment. o Collaborate with developers to evaluate technical constraints and opportunities, ensuring recommended experience solutions are technically feasible, performant, and implemented as intended. **User Experience & Interface Design:** o Design responsive, accessible, and easy-to-use experiences grounded in UX best practices, research insights, analytics, and user feedback, applying professional judgement to resolve experience challenges. o Create journey maps, user flows, wireframes, mockups, and high-fidelity prototypes as analytical and decision-support tools to articulate problems, solutions, and outcomes and support shared understanding and decision-making across teams. o Apply information architecture principles to improve findability, comprehension, and task completion across digital platforms, making recommendations that influence how information is structured. o Iteratively refine designs based on data, usability findings, stakeholder input, business priorities, and regulatory considerations to improve effectiveness, compliance, and user confidence in the experience. o Present recommendations by clearly communicating design rationale and research findings to gain alignment and buy-in from stakeholders and accelerate informed decision-making. o Create and optimize visual assets that enhance usability while maintaining RCU’s brand voice, accessibility standards, and visual consistency, in support of broader experience strategy and standards. **Platform Design, Integration & Evolution:** o Maintain a working understanding of RCU’s digital platforms to evaluate and recommend experience solutions aligned with system capabilities, constraints, and scalability needs to support sustainable, maintainable experiences. o Recommend and lead platform enhancements, upgrades, and configuration changes in partnership with IT and vendors that improve usability, reduce friction, or increase consistency across platforms. o Oversee and manage the design integration of third-party products to ensure a cohesive, intuitive experience across platforms. o Monitor emerging UX, accessibility, and technology trends and apply professional discretion to recommend innovations when they demonstrably improve usability, accessibility, or maintainability of RCU’s platforms. o Collaborate with third-party vendors to advise on requirements, resolve experience issues, deliver UX enhancements, and support the strategic platform evolution. **Other Functions:** o Lead or contribute to special projects that advance RCU’s digital experience strategy and business objectives with clear deliverables and demonstrated experience improvements. o Participate in committees and working groups to provide UX expertise and guidance on digital initiatives. **Join us and discover why you'll love working at Redwood Credit Union!** **ABOUT REDWOOD CREDIT UNION (RCU):** At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad. As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. **Why work for Redwood Credit Union?** • 21st largest credit union in the U.S. and the largest financial institution based in the North Bay • Recognized by Newsweek as one of "America's Best Credit Unions 2026" • Awarded a 5-Star Bauer Rating • Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2026" • Top Corporate Philanthropists (#24) - San Francisco Business Times • Voted Best Places to Work in the North Bay 21 years in a row • World-class Employee Engagement scores • Rated Superior in Service by more than 90% of Members, surveyed by SF Gate • Industry leading Net Promoter Scores across the U.S. ### Minimum Qualification: Knowledge, Skills and Abilities - Strong command of UX and UI principles, including usability, accessibility, visual hierarchy, and consistency. - Ability to exercise independent judgement in translating complex requirements into clear, effective digital experience strategies. - Expertise creating wireframes, prototypes, and design systems using tools such as Figma and Axure RP. - Proven experience conducting and applying UX research to inform recommendations and decisions with measurable business impact. - Working knowledge of CMS and digital platforms such as WordPress. - Working proficiency in HTML, CSS, and JavaScript to collaborate effectively with development teams. - Ability to analyze, optimize, and improve web and mobile experiences using qualitative and quantitative data. - Strong communication skills, with the ability to influence and align stakeholders. - Ability to manage multiple initiatives, prioritize effectively, and deliver outcomes on time. ### Preferred Qualifications - Working proficiency with creating web-based graphics consistent with the RCU brand using software programs such as Photoshop and Illustrator. - Familiarity with JavaScript frameworks (e.g., Angular, React, Node.js). - Understanding of APIs and system integrations. - Experience addressing cross-browser and cross-platform compatibility challenges. - Comfort working in a fast-paced, evolving environment. - Working knowledge of Spanish is a plus.