UX Designer - Research-Led (IGT1)

Job description

About the role: We're looking for a UX Designer who thrives on understanding people. You're at your best when talking to users, uncovering their needs, and translating those insights into better products. Research isn't just part of your process, it's what drives your decisions. In this role, you'll lead the research side of our design practice, from planning studies and running usability tests to uncovering insights that directly influence our product direction. You'll also help shape how AI can enhance research by making it faster, more scalable, and more effective, while ensuring that human judgment remains at the center of every decision. Key Responsibilities: What you'll do Lead user research activities, including interviews, contextual inquiries, field studies, and usability testing (moderated and unmoderated). Design and execute research plans that answer real product questions, from participant recruitment and study design to scripts, tasks, and analysis. Turn qualitative and quantitative findings into clear insights, customer journeys, opportunities, and actionable recommendations. Validate concepts, designs, and prototypes early and frequently, then measure success through post-release research. Leverage AI throughout the research process, including transcription, tagging, clustering, synthesis, interview preparation, and test design, while critically evaluating outputs and safeguarding participant privacy. Build and maintain a scalable research practice through templates, research repositories, standards, and shared ways of working. Collaborate closely with product owners, developers, and designers in an agile environment, ensuring the voice of the user is represented in product decisions, refinements, and roadmap discussions. Advocate for evidence-based decision making and help foster a culture of continuous learning and user-centered design. 3+ years of experience in UX Research, or UX Design with a strong research focus. A bachelor’s in Human-Computer Interaction (HCI), User Experience Design, Interaction Design, Design Research, or a related field. Equivalent practical experience will also be considered. Strong expertise across a variety of research methods and the ability to choose the right approach for the problem at hand. Proven ability to transform complex and sometimes ambiguous user feedback into compelling insights and clear recommendations. Practical experience using AI tools to support research workflows, combined with a healthy skepticism and understanding of their limitations. Solid understanding of research ethics, informed consent, accessibility, and data privacy regulations such as GDPR. Strong prototyping and design skills, with experience using tools such as Figma to explore, test, and validate ideas. Excellent communication and storytelling skills, enabling you to influence stakeholders across disciplines. Fluency in English, both written and spoken. We champion flexibility and hybrid work options to support varying lifestyles and personal needs. At the same time, we value the power of in-person collaboration to build community, spark innovation, and strengthen connections. Our approach ensures you can work in ways that suit you best while still engaging with colleagues to share ideas and grow together. #LI-Hybrid #LI-DNP About IGT1 IGT1 is a rapidly growing offshore technology and talent solutions company based in Port City Colombo. We are a fully owned subsidiary of IGT I Holdings Sweden AB, funded by the three of world’s leading private equity firms; EQT Group, Hg, and TA Associates and also a sister company of IFS. At IGT1, we partner with global businesses to provide them with an operation that maximizes efficiency, spurs growth, allows them to develop and deliver world-class product and services, and create long-term value. Our people-first culture champions diversity, teamwork, and continuous learning, creating an environment where talent thrives. With a team of over 500 professionals and counting, we are always looking for passionate, skilled individuals who want to make a global impact while being part of something extraordinary. Through our offshore collaboration model, you'll be embedded within the team of one of our esteemed international clients, contributing directly to high-impact, enterprise-level initiatives. About the client: Ultimo Ultimo is a leading provider of Enterprise Asset Management (EAM) software for organisations where physical assets are mission-critical to operations. Our platform supports maintenance, inspections, compliance, safety, and asset lifecycle management across environments — from utilities and energy providers to logistics networks and industrial businesses. In these industries, uptime, reliability, and operational control are not optional — they are fundamental. Ultimo is part of IFS, combining the stability and global scale of a leading enterprise software group with the agility and entrepreneurial culture of a focused, product-led organisation. Today, Ultimo operates with strong foundations: a proven product, long-standing customer relationships, and a clear ambition to continue raising the bar in how asset-intensive industries operate.