UX/UI Expert - Professional Services

Job description

There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems! As a Lead UX UI Designer, you are a strategic authority in the practice. You drive the direction of the design discipline by solving the most complex, high-stakes business challenges for our customers. You lead by example, creating the standard-setting models for Agentic Experience (AX) that the rest of the practice follows. You bridge the gap between abstract AI capabilities and human-centric reality, ensuring that autonomous systems are not only functional but trustworthy and easy to govern. Key Responsibilities Strategic Design Consulting: Partner with C-suite and senior stakeholders to translate complex, often ambiguous business requirements into governed Agentic Workflows. You act as the primary advisor on how AI should interact with users to drive business ROI. Full-Cycle Design: Lead user research, business requirement gathering, ideation, user testing and end-to-end UI design for complex enterprise applications. Architecting Agentic Interaction Models: Define the global "rules of engagement" for how AI agents behave. You design the oversight models, the reasoning transparency (explainability), and the "Human-in-the-loop" protocols for non-deterministic systems. Building the "Design Workbench": Drive the evolution of our practice by building the agents and workflows that automate the manual parts of the design craft (e.g., agents that perform automated visual QA, accessibility audits, or generate UI variations based on a Design System). Advanced Workshop Facilitation: Lead high-impact discovery and strategic alignment workshops. You move stakeholders beyond "feature requests" toward an Orchestrator Mindset, where they understand how to govern autonomous processes. Design System Governance: Own the "Agent-Ready" standards for our Design Systems. You ensure components are built with the metadata and logical constraints that allow AI agents to assemble branded, accessible interfaces dynamically without breaking the "Gold Standard." Practice Thought Leadership: Actively contribute to the internal and external design community. You define the benchmarks for AX quality and publish patterns that solve recurring problems across the practice. Mentorship through Action: Foster the growth of more junior designers by modeling systemic thinking. You show them how to move from "designing screens" to "designing autonomous logic." Salary Determination: Our salary range is based on industry standards, company performance, and market conditions. We offer competitive compensation packages to attract and retain top talent. In determining salary ranges, we consider factors such as: Market Research: Industry reports, salary surveys, and online salary databases Company Performance: Financial performance, revenue growth, and budget allocation Job Requirements: Skills, experience, and qualifications necessary for the role Geographic Location: Cost of living, market conditions, and industry standards in our region $157,250 - $191,475 Base Salary Requirements & Qualifications Experience: 8–10+ years in UX/UI Design, with a significant track record in complex enterprise software and digital transformation. Technical/Design Skills: Expert-level mastery of Figma and Design System architecture. Deep proficiency in Agentic UX patterns, conversational logic, and designing for AI transparency/trust. Consulting Skills: Expert negotiation and influence. Proven ability to present complex architectural logic to non-technical executives and gain buy-in for strategic shifts. Agentic Orchestration: Proven ability to leverage AI tools to automate design workflows and the "Builder of Builders" mindset to elevate the whole team’s efficiency. Education/Certification: Portfolio demonstrating high-complexity enterprise problem solving. Advanced certifications in UX Strategy, AI-Human Interaction, or Service Design are highly valued. More about OutSystems OutSystems is a leading AI Development Platform built for the enterprise. Global organizations trust OutSystems to rapidly build mission-critical apps and agents, modernize legacy processes with agentic systems, and govern their entire AI portfolio across complex regulatory environments, all on one unified platform. As the future becomes agentic, our customers need us now more than ever. While AI has opened the door to extraordinary possibilities, most large organizations find themselves stuck on one side of the "enterprise gap" because AI by itself doesn't solve their complex use cases and business challenges. OutSystems bridges the "enterprise gap" by combining the speed of generative AI with a deterministic, enterprise-grade framework. We provide the tools for teams of any size to deliver high-quality, reliable AI solutions that drive real business impact. We are looking for passionate, talented, and motivated people to join us as we empower organizations to build, deploy, and scale the next generation of enterprise software. While we are leading the charge into the agentic era, our mission is broader: we are the platform enterprise leaders trust to evolve their entire business, accelerating innovation through secure, governed human-AI collaboration. OutSystems is a global company, with more than 900k developer community members, 1,700 employees, more than 600 partners, and thousands of active customers in over 75 countries and across 21 industries. Founded in 2001, OutSystems now has offices in the United States, United Kingdom, the Netherlands, Portugal, Germany, the UAE, Japan, Hong Kong, Malaysia, Australia, India, and Singapore, and includes a thriving, worldwide community of remote employees. Our customers are some of the world's most recognizable brands across diverse industries— such as Toyota, Heineken, Bosch, KeyBank, and UCLA—who trust OutSystems to deliver ROI and transformational impact. Consistently recognized as a leader by top analyst firms Gartner, IDC and Forrester, OutSystems continues to shape the future of enterprise software development in the agentic era. We are proud to be named a leader in more than 100 categories on G2, including #1 in Customer Satisfaction in Enterprise Low Code Development, and most recently as a leader in AI Agent Building in the G2 Spring 2026 Reports. Working at OutSystems Our culture is built on our core values of Trust, Customer Success, Innovation, and Alignment. We operate as one global OutSystems team, taking ownership to pursue our vision of being the AI platform enterprise leaders trust to build, secure, and evolve their most critical applications and systems. What do we have to offer you? A company at the vanguard of the agentic revolution, where we don’t just react to AI innovation—we architect it. Joining OutSystems means stepping onto a high-growth rocket ship that combines the fearless agility of a startup with the sophisticated, global foundation of an enterprise powerhouse. Real growth opportunities. We don't just talk about development; we invest in it through structured programs designed to scale your expertise. Whether you are aiming for vertical progression, exploring lateral moves into new domains, or mastering specialized AI skills through our Professional Development Fund and Internal Mobility Program, we provide the resources to get you there. A global collective of world-class talent, where you’ll collaborate with enterprise software legends and sought-after thought leaders. At OutSystems, our industry experts aren't just visionaries—they are accessible, approachable mentors who are deeply invested in your growth as we architect the agentic future together. OutSystems nurtures an inclusive culture where talented individuals from all backgrounds are empowered to learn, experiment and make an impact. . We believe that driving our next phase of growth requires the radical creativity that only comes from diverse perspectives. We are committed to building a team as global and diverse as the organizations we serve, ensuring every individual can perform to their full potential. As an equal opportunity employer, all qualified applicants receive equal consideration regardless of race, origin, religion, sex, sexual orientation, gender identity, disability, veteran status, or any other protected status.