V- Doorways Community Connector Parramatta

Job description

ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. The Salvation Army ‘Doorways’ community support model engages people at their point of need in a holistic way that is missional, relational and professional. We provide support for those that need it most through financial and material emergency relief and casework which helps them to find long-term solutions. The Doorways Community Connector is the first person a community member meets when they walk through the door. First impressions count so a welcoming smile helps community members feel safe and accepted. Doorways Community Connectors create a friendly environment by offering refreshments and helping to connect with those who come onsite. Key tasks and responsibilities Volunteers in this role work with community members striking up conversations, and support the distribution of material assistance. A friendly smile and warm welcome will help community members relax and connect over a cup of tea or coffee, as the Doorways Community Connector takes a genuine interest in the person and how we can help. Qualifications and skills (desired/required) Interest in meeting new people with sensitivity and showing empathy are essential for this role Previous experience in customer service or connecting with people in a social setting is beneficial Capabilities and personal attributes Manage Self: Shows personal motivation and commitment to completing work. Manages own behaviour well and responds appropriately in all circumstances. Receives and responds to constructive advice Co mmunicates Effectively: Allows others time to speak; listens when they are speaking and asks appropriate, respectful questions; is aware of own non-verbal cues; focuses on key points and uses simple words to build mutual understanding. Work Collaboratively: Works as a supportive and cooperative team member, shares information and acknowledges the contribution and support of others. Background check requirements (1) Background checks play an important part in our commitment to being a safe organisation. Where an applicant has disclosable history, the selection process includes a fair assessment and a risk management approach. Collection of personal information is handled per our privacy and confidentiality policies. Below is what is required for this role: As this role has access to personal details, it will require a Police Check and Working With Children/Vulnerable People Check. Training Requirements One of the many ways we care for people is by ensuring our workers are well equipped with the necessary knowledge to complete their role safely. To successfully undertake this role, the following training is required(2): Introduction to The Salvation Army, code of conduct training, work-safe and child-safe practices. Volunteer site and role induction including introduction to the Doorways Model of Care and other role specific learning such as dealing with difficult people and confidentiality training. Work Health and Safety (WHS) considerations We take Work Health Safety and well-being seriously at The Salvation Army. We want to ensure volunteers are informed and aware of key safety considerations. For this role, key considerations include: This role requires periods of standing and physical lifting and carrying. Volunteers will be required to wear closed toe, sturdy shoes. As this role may interact with stressed community members, completion of specific training will be required before starting in the role. This role requires evidence of appropriate COVID vaccination Other WHS considerations will be covered during the induction. Development opportunities with this role This role will give volunteers an opportunity to develop customer service skills and build experience in the area of community support. Additionally, there will be access to a range of training opportunities and insight to the work of a large not-for-profit faith-based organisation with expressions in many different areas of society. Time Required & Commitment Tuesdays/Wednesdays 9am-12pm (1) Background checks requirements may change time to time if legislations or TSA requirements change. (2) Training requirements may change time to time. Your line manager will notify you if any additional training may be required for your role. The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child related roles will require the successful completion of a Working with Children Check. Additionally, certain volunteer roles may require a Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration.