VA Engagement & Retention Partner

Job description

About the Role We’re hiring a VA Engagement & Retention Partner to strengthen Wing’s virtual assistant (VA) retention pipeline by ensuring candidates stay engaged and committed from offer to onboarding — and remain satisfied in their first 30–60 days. This role combines proactive relationship management with structured engagement rituals to prevent back-outs, early drop-offs, and silent disengagement, ultimately improving overall retention and workforce stability. Qualifications - Minimum 2–3 years of experience in HR, engagement, or account coordination — ideally within BPO, staffing, or remote workforce settings. - Strong communication and relationship-building skills; empathetic yet structured approach to candidate management. - Excellent follow-through and attention to detail. - Comfortable conducting high-volume calls or check-ins with professionalism and warmth. - Familiarity with employee engagement tools, CRMs, or HRIS systems. - Highly organized and capable of maintaining consistent communication cadences. Preferred Skills - Background in candidate experience, onboarding, or retention programs. - Experience managing distributed or remote teams. - Data-oriented mindset with the ability to track and analyze retention trends. Department: People Operations Work Setup: Remote / Hybrid Compensation: PHP 35,000–50,000/month (based on experience and performance) About the RoleWe’re hiring a VA Engagement & Retention Partner to strengthen Wing’s virtual assistant (VA) retention pipeline by ensuring candidates stay engaged and committed from offer to onboarding — and remain satisfied in their first 30–60 days. This role combines proactive relationship management with structured engagement rituals to prevent back-outs, early drop-offs, and silent disengagement, ultimately improving overall retention and workforce stability. Qualifications- Minimum 2–3 years of experience in HR, engagement, or account coordination — ideally within BPO, staffing, or remote workforce settings.- Strong communication and relationship-building skills; empathetic yet structured approach to candidate management.- Excellent follow-through and attention to detail.- Comfortable conducting high-volume calls or check-ins with professionalism and warmth.- Familiarity with employee engagement tools, CRMs, or HRIS systems.- Highly organized and capable of maintaining consistent communication cadences.Preferred Skills- Background in candidate experience, onboarding, or retention programs.- Experience managing distributed or remote teams.- Data-oriented mindset with the ability to track and analyze retention trends.Department: People OperationsWork Setup: Remote / HybridCompensation: PHP 35,000–50,000/month (based on experience and performance)