VA Team Lead for B2B Accounts - Remote

Job description

**About Magic** [Magic](https://getmagic.com/) is a leading modern outsourcing platform that connects SMBs to high-quality remote workers, from SDRs to virtual assistants and more. With roots in Silicon Valley, and backing from top venture capitalists, our workers are supercharged with a combination of the latest AI technology and training. **Background** Our company came out of [Y Combinator](https://www.ycombinator.com/) in 2015. Since then we've grown to 1000+ remote workers, with strong venture-backing (including [Sequoia Capital](https://www.sequoiacap.com/sea/)) and over $30M in funding to date. We are fully remote across Asia and US time zones. - Check out [Magic's Business Profile](https://www.crunchbase.com/organization/magic) - Know more about our Team via [Magic's Careers Page](https://getmagic.com/careers/)[](https://getmagic.com/careers/) **Why does this role exist?** An B2B Team Lead (Success Coach) sits at the intersection of **people leadership**, **operational excellence**, and **client satisfaction**. You're not just managing a team—you're building a high-performing unit that consistently delivers exceptional results for our most valued clients. **Your core accountability:** Results, people, and execution. This role exists because great assistants don't just happen—they're developed. Client satisfaction doesn't maintain itself—it's protected daily. Performance targets don't hit themselves—they're driven through consistent coaching, proactive problem-solving, and relentless focus on execution. You'll be responsible for a team of 8-15 top-tier virtual assistants handling key client accounts in the Magic ecosystem. Your mission is threefold: 1. **Drive Results:** Own your team's performance metrics end-to-end. You're accountable for CSAT scores, productivity levels, client retention, and quality standards. 2. **Develop People:** Transform good assistants into exceptional ones through targeted coaching, skills development, and performance management. 3. **Execute Flawlessly:** Translate strategic goals into daily actions. You'll maintain operational stability, troubleshoot issues before they escalate, coordinate cross-functionally with other departments, and ensure seamless client-assistant relationships that drive retention and satisfaction. This isn't a passive oversight role. You're a working coach who's hands-on with your team's day-to-day performance while strategically planning for long-term success. You're the first line of defense for quality issues and the primary driver of team performance improvements.