Valet Attendant-TWELVE® Hotels & Residences – Atlanta, GA

Job description

Position Summary The Valet Attendant is responsible for delivering exceptional guest service by safely parking and retrieving guest vehicles in a prompt, courteous, and professional manner. As one of the first and last points of contact, this role plays a critical part in creating a positive and memorable guest experience that reflects the elevated standards of TWELVE® Hotels & Residences. Key Responsibilities Greet all guests warmly upon arrival and departure, providing a welcoming and professional first impression Safely park and retrieve guest vehicles in a timely and efficient manner Assist guests with luggage, directions, and general inquiries about the property and local area Maintain accurate records of vehicle keys and ensure proper key control procedures Inspect vehicles for any pre-existing damage and report findings according to company procedures Ensure valet area is clean, organized, and free of safety hazards Adhere to all traffic laws, safety guidelines, and company policies when operating guest vehicles Communicate effectively with Front Desk and Concierge teams to ensure seamless guest service Handle guest concerns or complaints professionally and escalate when necessary Support additional front-of-house duties as assigned Qualifications & Requirements High school diploma or equivalent preferred Previous valet, hospitality, or customer service experience is a plus Valid driver’s license with a clean driving record Ability to drive manual and automatic transmission vehicles Strong customer service and communication skills Ability to work in a fast-paced environment while maintaining attention to detail Must be able to stand, walk, run, and lift up to 50 lbs for extended periods Flexible schedule, including evenings, weekends, and holidays Core Competencies Guest-first mindset with a strong focus on service excellence Professional appearance and demeanor Reliability and punctuality Ability to work independently and as part of a team Problem-solving and conflict resolution skills Work Environment This position requires working outdoors in various weather conditions and maintaining a high level of energy and professionalism throughout the shift.