Valet Supervisor - Toyota Boston

Job description

About Asbury Herb Chambers is part of Asbury Automotive Group (NYSE: ABG), a Fortune 500 company, and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report. Valet Supervisor Concierge-Level Guest Experience | Herb Chambers Toyota of Boston Compensation $25-$30 hourly The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, etc. Company Benefits Brand new, state-of-the-art flagship Toyota dealership in Medford, MA Pay and Recognition: • Weekly pay • Paid holidays & paid time off • Paid training • Stock Awards (select management and front-line team members eligible) Insurance / Retirement: • Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans • Up to 12 weeks paid pregnancy leave (disability leave) • Paid Parental Leave • Health savings • Flex spending accounts (tax-free) • Short-term and Long-term disability plans • Life Insurance (Whole Life and Term) • 401k with company match • Pet Insurance Learning, Tuition Assistance and Career Development: • Digital career path tool to assist with career development • Continuous training through Asbury's Internal Learning Management System Professional growth and development opportunities. Additional advantages: • Technician Student loan relief resources • Employee assistance program • Employee discounts on parts and service repairs • Scholarship awards • Opportunities to join our community service initiatives, which includes paid volunteer hours • Employee referral program with bonus opportunities At Herb Chambers Toyota of Boston, we believe the guest experience begins the moment a customer arrives on our property. We are looking for a Valet Supervisor who understands that this position is about much more than parking and retrieving vehicles. You will be the face of our dealership as guests arrive, helping create a welcoming, polished, and concierge-level experience from the first interaction to the moment they drive away. The Opportunity As Valet Supervisor, you will lead our valet operation while setting the standard for exceptional hospitality. You will welcome customers, anticipate their needs, coordinate vehicle movement, and ensure every interaction reflects the professionalism and service excellence expected from the Herb Chambers brand. The ideal candidate is naturally personable, polished, organized, and genuinely enjoys taking care of people. What You'll Do • Lead and supervise the valet team while maintaining exceptional customer-service standards. • Personally welcome customers and create a warm, professional first impression. • Greet guests by name whenever possible and anticipate their needs. • Coordinate vehicle arrivals, departures, parking, and retrieval efficiently and safely. • Ensure every customer’s vehicle is treated with the highest level of care. • Assist customers with directions, dealership amenities, appointments, and general questions. • Partner closely with the Service, Sales, and Management teams to create a seamless customer experience. • Monitor customer flow and proactively address potential delays or service issues. • Resolve customer concerns with professionalism, urgency, and a solutions-oriented approach. • Train and coach valet team members on hospitality, communication, appearance, safety, and service standards. • Maintain a clean, organized, professional, and welcoming valet area. • Serve as a visible leader who sets the tone for exceptional hospitality throughout the dealership. What We're Looking For The right person will have the mindset of a concierge, the leadership skills of a supervisor, and the attention to detail of a hospitality professional. You should be: • Warm, personable, and genuinely service-oriented. • Professional and polished in appearance and communication. • Comfortable interacting with a wide variety of customers. • Naturally proactive—you see what needs to be done before being asked. • Calm and composed in a busy, fast-paced environment. • A strong communicator and team leader. • Detail-oriented and committed to doing things the right way. • Comfortable handling customer concerns and finding solutions. • Experienced in valet, hospitality, hotels, restaurants, luxury service, automotive, or another high-touch customer-service environment. The Herb Chambers Difference Our customers have choices. We want them to choose us not only because of the vehicle they purchase or service, but because of how we make them feel. As Valet Supervisor, you will play an important role in delivering that experience. If you take pride in creating memorable customer experiences, enjoy leading a team, and believe that exceptional service is in the details, we'd love to hear from you. Join Herb Chambers Toyota of Boston and help us redefine what dealership hospitality can be. INDSERVICEPAT Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.