Veeva CRM Business Analyst

Job description

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Veeva CRM Business Analyst based in the United States.** Join a specialized technology consulting team helping pharmaceutical and biotechnology organizations modernize their IT systems and improve engagement with healthcare professionals. As a Veeva CRM Business Analyst, you will work directly with clients to understand their business objectives, translate complex requirements into scalable solutions, and support successful CRM implementations. You will collaborate with business stakeholders, solution architects, developers, and project managers to optimize commercial and medical processes across the life sciences industry. From requirements gathering and functional design to testing, deployment, and post-launch support, you will contribute throughout the implementation lifecycle. This role offers the opportunity to solve challenging business problems, advise clients on best practices, and maximize the value of the Veeva CRM platform. If you combine strong analytical skills with deep life sciences expertise and a passion for continuous improvement, this is an opportunity to make a meaningful impact in a collaborative consulting environment. ### Accountabilities: As a Veeva CRM Business Analyst, you will serve as the bridge between business stakeholders and technical delivery teams, ensuring that CRM solutions align with client needs, operational processes, and strategic objectives. Your responsibilities will include: - Partner with business stakeholders to understand business goals, challenges, workflows, and operational requirements. - Lead requirements-gathering workshops and translate business needs into clear functional requirements, user stories, and acceptance criteria. - Design future-state business processes and recommend best practices to optimize the use of Veeva CRM. - Collaborate with solution architects, configuration consultants, and developers to deliver scalable, high-quality CRM solutions. - Develop and maintain business requirements documents, process flows, functional specifications, and other project documentation. - Support solution design across Veeva CRM capabilities, including Core CRM, Call Reporting, CLM, Approved Email, Engage, Events Management, MyInsights, Sampling, Medical CRM, and Align. - Analyze business data, key performance indicators (KPIs), and operational metrics to identify improvement opportunities and support informed decision-making. - Plan and facilitate User Acceptance Testing (UAT), including test script preparation, test coordination, defect management, and business sign-off. - Work closely with project managers to manage project scope, prioritize requirements, resolve issues, and support timely delivery. - Assist with data migration validation, integration testing, deployment activities, and post-go-live support. - Build trusted client relationships and provide guidance throughout the CRM implementation lifecycle. - Identify continuous improvement opportunities to streamline business processes and maximize the value of the Veeva platform. **Requirements:** The ideal candidate combines extensive business analysis experience with hands-on Veeva CRM expertise and a strong understanding of pharmaceutical commercial and medical operations. You should be comfortable facilitating stakeholder discussions, managing competing priorities, and translating complex business challenges into practical technology solutions. Key qualifications include: - At least eight years of experience as a Business Analyst supporting enterprise software implementations. - At least five years of hands-on experience working with Veeva CRM within the life sciences industry. - Strong understanding of pharmaceutical business processes, particularly Sales, Medical, and Commercial Operations. - Practical experience with one or more Veeva CRM modules, including Core CRM, CLM, Approved Email, MyInsights, Engage, Events Management, Align, or Medical CRM. - Proven ability to facilitate workshops, gather and document requirements, and collaborate directly with business stakeholders. - Strong knowledge of Agile and traditional project delivery methodologies. - Experience supporting User Acceptance Testing, defect management, and production releases. - Excellent analytical, communication, documentation, and problem-solving skills. - Strong organizational and prioritization abilities, with the capacity to manage multiple initiatives in a fast-paced consulting environment. - A collaborative, client-focused mindset and the ability to build productive relationships with technical and nontechnical stakeholders. Additional qualifications that would be advantageous include: - Veeva CRM Administrator Certification. - Experience with Vault CRM migration projects. - Knowledge of Veeva Network, OpenData, Nitro, PromoMats, or the Vault Platform. - Experience with integration platforms such as MuleSoft, Boomi, or Workato. - Familiarity with GxP validation and Computer System Validation (CSV). - Experience with ITIL frameworks or managed services environments. **Benefits:** - **Retirement savings:** 401(k) plan with employer matching contributions. - **Comprehensive healthcare:** Group medical, dental, and vision insurance. - **Financial protection:** Life insurance and long-term disability (LTD) coverage. - **Paid time off:** Discretionary PTO to support flexibility and work-life balance. - **Professional development:** Opportunities to expand your technical and consulting expertise while contributing to enterprise technology projects. - **Collaborative environment:** Work with an experienced team supporting the specialized needs of pharmaceutical and biotechnology organizations. - **Equal opportunity workplace:** A commitment to diversity, inclusion, and fair employment decisions based on qualifications, merit, and business needs.