Vehicle Protection Sales Specialist

Job description

APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Through our family of brands, we bring together industry expertise, technology, and data-driven insights to help dealers strengthen their finance and insurance performance and build lasting relationships with their customers. Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve. We are looking for a **Vehicle Protection Sales Specialist** to join our Post Purchase Sales team. In this role, you will connect with customers who already own a vehicle and help them understand the benefits of extended protection coverage. By building rapport and identifying customer needs, you will guide customers toward the protection plan that best fits their vehicle and driving habits while contributing to the continued growth of APCO’s protection programs. ### What You'll Do - Connect with customers from company-provided warm leads to discuss vehicle protection coverage options - Quickly build rapport and understand customer needs to recommend the most appropriate coverage plan - Clearly explain product features, benefits, and pricing to help customers make informed decisions - Use internal systems to manage leads, track follow-ups, and maintain customer records - Maintain strong product knowledge and stay current on available coverage options - Meet or exceed individual performance metrics including sales conversions, calls, and lead development - Participate in team meetings, coaching sessions, and ongoing sales development ### What Makes You Successful You’ll be successful in this role if you’re a confident communicator who can quickly build trust and guide customers through purchasing decisions. You enjoy working toward goals, stay motivated by performance, and bring a positive, resilient mindset to every interaction. You’re also highly organized and self-driven, able to manage your time, follow up on leads, and stay productive in a remote environment. You’re coachable, open to feedback, and continuously looking for ways to improve your performance. ### Basic Qualifications - High school diploma or equivalent - Previous sales or customer service experience (inside sales or phone-based experience preferred) - Ability to work a flexible schedule within posted business hours - Comfort working in a remote environment with multiple systems and screens - Strong verbal communication skills ### Preferred Qualifications - 2+ years of sales experience, ideally in inside sales or telesales - Experience working with CRM or lead management systems - Proven ability to meet or exceed sales targets ### This Role Might Be a Great Fit If You... - Enjoy connecting with people and helping them make confident purchasing decisions - Are motivated by achieving sales goals and earning performance-based rewards - Thrive in a fast-paced environment where every conversation is an opportunity - Like the flexibility and independence of working remotely while staying connected to a team ### What We Offer - Competitive compensation with performance incentives - Comprehensive medical, dental, and vision benefits - 401(k) with company match - Paid time off and company holidays - A fully remote work environment with company-provided leads - Coaching, training, and career development opportunities ### Schedule Expectations This role operates within the following hours: - Monday – Thursday: 8:00 AM – 8:00 PM CST - Friday: 8:00 AM – 5:00 PM CST - Saturday: 9:00 AM – 3:00 PM CST Your weekday schedule is set and would vary based on a varying 9 hour shift (1 hour for lunch). Each Warranty Specialist will work one late shift per week and one Saturday a month. You must have a flexible schedule and be available to work during the stated hours as needed. Schedules may be subject to change based on staffing or business needs.