Vehicle Title Supervisor

Job description

At Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. From our employees to our dealers, partners, and borrowers, we’ve built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking. We are proud to have a solid, highly effective foundation of processes and procedures already in place. Now, we are looking for a data-driven, people-first **Vehicle Title Supervisor** in Boston to take our execution to the next level. In this role, your primary mission is operational excellence through performance management. Leading a dedicated team of 10+ title professionals, you will be responsible for defining what success looks like on a daily basis, developing clear performance metrics, and coaching your team to consistently meet and exceed those benchmarks. If you are an open-minded leader who loves tracking data, driving accountability, and developing talent, this is the perfect role for you. ### Key Responsibilities: - **Metrics Development:** Design, refine, and implement daily and weekly Key Performance Indicators (KPIs) for the title department to ensure optimal productivity and accuracy. - **Performance Management & Accountability:** Actively monitor daily team metrics, ensuring all 10+ employees are meeting production goals and maintaining high compliance standards. - **Team Leadership & Coaching:** Provide real-time feedback, conducting regular one-on-ones and performance reviews to help team members hit their daily targets. You will be leading team members that are in-office, remote (across the US), and offshore in our international BPOs. - **Operational Execution:** Oversee daily title operations, ensuring the team seamlessly executes our established, high-performing workflows and state DMV regulations. - **Open-Minded Problem Solving:** Maintain an open mind to operational adjustments, identifying gaps where team performance drops and implementing strategic coaching or minor tweaks to get metrics back on track. - **Cross-Departmental Collaboration**: Serve as the primary liaison between the Title department and Sales, Remarketing, Insurance, Customer Service, and other operations teams. You will facilitate smooth process handoffs, resolve complex cross-functional bottlenecks, and ensure overall alignment across the business. ### Key Requirements: - **5+ years of hands-on vehicle title experience** is strictly required. You must thoroughly understand DMV workflows, title transfers, and registration processes. - Proven experience managing teams (10+ employees preferred) with a heavy focus on **developing and enforcing daily production metrics**. - You know how to motivate a team to hit numbers without sacrificing morale. You are skilled at identifying underperformance and coaching employees up to standard. - While our current processes work great, you possess an open mind and are always looking for ways to optimize team output and adapt to changing volumes. - Strong experience creating and analyzing Salesforce reports, alongside advanced proficiency in Google Workspace (specifically Google Sheets for data tracking). - Ability to work out of our **Boston office 5 days a week** (this is a fully in-office role). ### A Vibrant Office Culture & Perks We love collaborating in person, and we make sure our Boston office is a place you actually look forward to coming to every day. At Lendbuzz, we believe in building an energetic, supportive environment that makes your day-to-day workplace experience both rewarding and fun: - **Complimentary Lunches:** Forget meal prepping! Enjoy delicious, catered lunches on us every **Tuesday and Thursday**. - **Sweet Happy Hours:** Take a well-deserved break with the team at our fun happy hours, featuring sweet treats, great conversations, and a fantastic opportunity to unwind and connect. - **Smarter Commuting (TMA Benefit):** Save money on your daily trek. We offer **TMA benefits**, allowing you to allocate pre-tax dollars toward your travel and transit expenses to make your commute to the city a breeze.