Vein Clinic Manager (Med Tech/CMA)

Job description

Do you love to help people? Do you want to be a part of something bigger than yourself? Do you wish your voice was heard at work? If you answered yes to these questions, consider a career at Miller Vein. **Position Summary** The Vein Clinic Manager is a responsible for leading the day-to-day clinical operations of the vein clinic with primary emphasis on direct patient care, clinical excellence, and performance of cosmetic spider vein procedures. This role functions as the clinical leader of the office, ensuring safe, efficient, high-quality patient care while maintaining provider support and operational continuity. The majority of the role is hands-on clinical care, patient management, procedural support, and independently performing approved spider vein treatments. A smaller component of the position includes team oversight, clinic coordination, and patient flow management. **Key Responsibilities** **Clinical Leadership & Patient Care** - Serve as the lead for the vein clinic and model high standards of patient care and professionalism. - Perform patient assessments, intake, vitals, medical history review, and treatment preparation. - Educate patients on venous disease, treatment options, expectations, and post-procedure care. - Provide pre-procedure, intra-procedure, and post-procedure nursing care. - Assist physicians and APPs during vein procedures including ablations, sclerotherapy, phlebectomy, and ultrasound-guided treatments. - Monitor patient recovery and respond to clinical concerns appropriately. - Maintain infection control, sterile technique, and patient safety standards. - Ensure exam rooms, procedure rooms, medications, and supplies are procedure-ready daily. **Spider Vein Procedures** - Independently perform cosmetic spider vein treatments within scope of practice and clinic protocols. - Conduct consultations for spider vein patients, set expectations, and explain treatment plans. - Administer sclerotherapy and/or laser spider vein treatments as approved by clinic protocols and state regulations. - Document treatment areas, products used, outcomes, and follow-up plans. - Manage treatment schedules and recommend maintenance plans. - Support growth of cosmetic vein services through excellent patient experience and retention. **Clinic Coverage & Daily Operations** - Oversee daily clinic readiness, room utilization, provider support, and patient throughput. - Ensure smooth patient flow from check-in through discharge. - Troubleshoot operational issues in real time to keep clinic running efficiently. - Coordinate schedules, staffing coverage, and cross-functional communication. - Maintain supply inventory and clinical ordering needs. - Ensure compliance with OSHA, HIPAA, infection control, and clinic policies. **Team Support (Minor Component)** - Provide day-to-day guidance to clinical staff. - Assist with onboarding and training of new team members. - Reinforce service standards, accountability, and teamwork. - Communicate workflow opportunities and operational needs to leadership. **Qualifications** - Experience in vein, vascular, cosmetic, dermatology, med spa, or outpatient procedural setting preferred. - Experience performing sclerotherapy or cosmetic injectable/laser procedures strongly preferred. - Strong procedural skills and patient education abilities. - Excellent organizational, communication, and multitasking skills. - Leadership presence with hands-on work ethic. **Key Success Measures** - High patient satisfaction and retention. - Safe, efficient clinic flow and procedural support. - Growth and quality of spider vein treatment program. - Strong provider support and clinical readiness. - Accurate documentation and regulatory compliance. **Physical Requirements** - Standing and walking for extended periods. - Ability to assist patients and support procedures. - Ability to lift and move clinical supplies as needed. **Company Background** Miller Vein is a unique healthcare company committed to improving lives, one vein at a time. But we're so much more than a vein clinic. We're a movement. A fast-paced, high-energy team working to make healthcare better for our patients, our teammates, and our communities. Our patients regularly tell us their experience at Miller Vein wasn't just the best medical visit they've ever had, but one of the best customer service experiences they've ever received. That doesn't happen by accident. It happens because we hire people who genuinely care. We've earned multiple Best Places to Work awards because we believe exceptional patient care starts with exceptional teammates. We hire for attitude, kindness, and character. Skills can be taught. Genuine compassion cannot. Our culture is built around six core values. Together, they spell HiTECH, reminding us that while we use advanced technology, it's our people who truly make the difference. - Humble Service – We put others first with genuine compassion and care. - Integrity – We do the right thing, even when no one is watching. - Teamwork – None of us performs as well as all of us. - Excellence – We pursue continuous improvement every day. - Can-do Positive Attitude – We embrace challenges with optimism, energy, and enthusiasm. - Happy to Go the Extra Mile – We love exceeding expectations for our patients and teammates. We're a team of competitive, ambitious people working toward a bold vision: becoming the nation's leading provider of vein care by 2030. We believe the way to achieve that goal is by building the best-trained, happiest workforce imaginable. When our teammates thrive, our patients thrive. That's how we help more people and make an even greater impact. **Miller Vein Perks** - Competitive pay - 100% employer-paid medical, dental, and vision insurance for eligible employees - 401(k) - Paid Time Off (PTO) - Healthy work-life balance, including four-day weekends every other weekend for many clinic team members - No evening, weekend, or holiday work (almost never) - Paid office closure between Christmas and New Year's Day - Community service opportunities - Continuing education support - Positive, upbeat office environments where teammates take care of one another - Fun company outings **What Success Looks Like at Miller Vein** - Lead with kindness, compassion, and authenticity. - Deliver an exceptional patient experience every time. - Stay curious, keep learning, and seek continuous improvement. - Support your teammates and contribute to a positive team culture. - Bring a positive attitude and a willingness to help. - Share ideas, solve problems, and look for better ways to do things. - Celebrate successes and have fun along the way.