Vendor Installs Engineer

Job description

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Senior Associate Networking Technical Services (TS) Systems Integration Specialist is a developing subject matter expert, responsible for ensuring that client solution requirements are resolved in line with Service Level Agreements (SLAs). This role performs configurations, actions installations and attends to break/fix events. This role works towards associate to professional level certification, whilst at the same time developing business knowledge. Key responsibilities: Coordinate and manage end-to-end fibre and wireless installation projects from order handover to service activation. Conduct site surveys and assess technical requirements, installation feasibility, and potential risks. Liaise with customers, vendors, contractors, and internal stakeholders to ensure successful project delivery. Schedule and oversee installation activities, ensuring adherence to agreed timelines and service level commitments. Monitor vendor performance and escalate delays, quality issues, or implementation risks where necessary. Ensure all Health & Safety (H&S) requirements, permits, and compliance documentation are in place before installation commencement. Track wayleave approvals, site access permissions, and third-party dependencies impacting project delivery. Perform quality assurance checks and validate installations against technical specifications and customer requirements. Manage project documentation, progress updates, implementation reports, and handover records. Troubleshoot installation challenges and coordinate resolution with technical support teams and vendors. Conduct customer acceptance testing (CAT) and facilitate successful service commissioning and activation. Provide regular status updates, issue logs, and escalation reports to management and stakeholders. Drive continuous improvement initiatives to enhance installation efficiency, customer experience, and vendor performance. Knowledge and Attributes: Developing fundamental project and administration ability. Developing understanding and appreciation of technical design principles and compute layers. Ability to develop an understanding of fundamental project and administration processes. Display a strong learning orientation. Good verbal communication skills. Demonstrate a client service orientation. Hands-on proactive in approach. Coordinate and manage end-to-end fibre and wireless installation projects from order handover to service activation. Conduct site surveys and assess technical requirements, installation feasibility, and potential risks. Liaise with customers, vendors, contractors, and internal stakeholders to ensure successful project delivery. Schedule and oversee installation activities, ensuring adherence to agreed timelines and service level commitments. Monitor vendor performance and escalate delays, quality issues, or implementation risks where necessary. Ensure all Health & Safety (H&S) requirements, permits, and compliance documentation are in place before installation commencement. Track wayleave approvals, site access permissions, and third-party dependencies impacting project delivery. Perform quality assurance checks and validate installations against technical specifications and customer requirements. Manage project documentation, progress updates, implementation reports, and handover records. Troubleshoot installation challenges and coordinate resolution with technical support teams and vendors. Conduct customer acceptance testing (CAT) and facilitate successful service commissioning and activation. Provide regular status updates, issue logs, and escalation reports to management and stakeholders. Drive continuous improvement initiatives to enhance installation efficiency, customer experience, and vendor performance. Knowledge and Attributes: Developing fundamental project and administration ability. Developing understanding and appreciation of technical design principles and compute layers. Ability to develop an understanding of fundamental project and administration processes. Display a strong learning orientation. Good verbal communication skills. Demonstrate a client service orientation. Hands-on proactive in approach. Academic Qualification and Certifications: Cisco Certified Network Associate (CCNA). advantageous. CompTIA Network+. advantageous. Occupational Health & Safety (OHS) / SHEQ certification. advantageous. Project Management certification (CAPM, PRINCE2 Foundation, or equivalent) advantageous. Required experience: Minimum 3-5 years' experience in telecommunications, with a focus on fibre and wireless service delivery and installations. Proven experience managing end-to-end fibre, microwave, and wireless implementation projects . Experience coordinating and managing third-party vendors, contractors, and field technicians . Strong understanding of fibre infrastructure deployment , including site surveys, civil works, trenching, fibre splicing, testing, and service activation. Experience with wireless network installations , including point-to-point (PTP) and point-to-multipoint (PTMP) solutions. Workplace type : Hybrid Working About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. 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