Vendor Management Lead

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

About the job

The Vendor Management Lead oversees end-to-end vendor governance, onboarding, and lifecycle management to ensure full compliance, data integrity, and payment accuracy across the organization. Serving as a primary liaison between Accounts Payable, Procurement, Legal, Compliance, Treasury, and internal business partners, this role strengthens operational security and mitigates third-party risk. Working in close collaboration with Accounts Payable leadership, you will champion fraud prevention, continuous process improvement, and system automation. Your efforts will build scalable vendor management frameworks that support organizational growth and enhance cross-functional efficiency.

Responsibilities

• Govern Vendor Onboarding & Master Data: Lead end-to-end vendor setup and maintenance, ensuring rigorous validation of business registration, tax documentation (W-9/W-8), and bank details to maintain data hygiene and prevent duplicates, and manage quarterly 1099 vendor data reviews for tax readiness
• Oversee Vendor Master Data & Lifecycle Governance: Drive vendor master data strategy through routine audits, monitoring vendor activity trends, enforcing internal controls, and leading performance reviews to ensure compliance with contractual terms and operational standards.
• Strengthen Procurement Operations Governance: Oversee procurement operations and controls around vendor spending commitments, enforcing policy compliance, optimizing procurement governance and the exploration of implementing PO workflows.
• Mitigate Third-Party Risk & Prevent Fraud: Partner with Legal and Compliance on Know Your Partner (KYP) due diligence and sanctions screening, while reviewing and approving high-risk banking changes using verification protocols to safeguard company payments.
• Optimize Systems & Workflows: Lead process improvement and automation initiatives across vendor management platforms, AP tools, and ERP systems to increase operational efficiency and scalability. This includes partnering on the implementation of new vendor onboarding processes to scale with business growth, taking ownership to learn existing pain points and translate operational challenges into automated solutions using modern tools.
• Foster Cross-Functional Collaboration: Serve as a trusted strategic partner for internal stakeholders and external vendors, resolving complex onboarding, maintenance, and compliance issues.

Minimum Qualifications

• Bachelor’s degree in Business, Finance, Accounting, Supply Chain, Procurement, or equivalent practical experience.
• 5+ years of experience in vendor management, procurement, strategic sourcing, supplier governance, or Accounts Payable operations.
• Proven experience managing end-to-end vendor onboarding, vendor master data governance, and internal compliance controls and process improvement initiatives.
• Hands-on experience working with ERP systems, vendor management platforms, and Accounts Payable automation tools.
• Demonstrated ability to collaborate effectively across multi-departmental teams and manage complex stakeholder relationships.

Preferred Qualifications

• Experience supporting global vendor operations, multi-entity environments, and international payment frameworks.
• In-depth knowledge of KYC/KYP compliance requirements, sanctions screening, and third-party risk management frameworks.
• Experience leading system implementation, ERP integration, or workflow automation projects.
• Experience with enterprise platforms such as NetSuite, SoftCo, or specialized vendor onboarding platforms.
• Professional certification in Procurement, Supply Chain, Finance, or Vendor Management (e.g., CIPS, CPSM, PMP).

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to Headspace
• Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Focus on your career growth:
• Development Dollars
• Leadership development
• Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• 20 days of paid time off
• Private health and dental insurance
• Life and Disability insurance

The best connections happen face-to-face, whether you’re sitting down to dinner or having coffee with a coworker. That’s why OpenTable has adopted a hybrid workplace model. This role aligns with that approach, with an expectation of coming into the office two days a week—giving employees the best of both worlds: in-person collaboration and flexibility.

The expected range of compensation for this position based in Toronto, Canada, including commission and/or bonuses, is $80,000-95,000 CAD. There are a variety of factors that go into determining a compensation range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required.

We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus.

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need any reasonable adjustments during the application/interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

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