Vendor Partnerships Coordinator (Home Services)

Job description

ABOUT CASA We believe owning a home should feel as special as the moments that take place within them. If our mission inspires you, we'd love to hear from you. ABOUT THE ROLE This is a hands-on role focused on building and maintaining Casa's vendor network. You'll spend much of your time identifying, recruiting, onboarding, and supporting service providers across a wide range of home service categories. You'll work closely with our Concierge and Operations teams to ensure we have reliable, high-quality vendor coverage wherever our members need support. This is not a traditional vendor management role overseeing a large established network. We're looking for someone excited to help build the systems, processes, and relationships that will allow Casa to scale. WHAT YOU'LL DO VENDOR SOURCING & RECRUITMENT - Source and recruit vendors across home service categories including plumbing, electrical, HVAC, appliance repair, landscaping, handyman services, cleaning, and more - Build vendor pipelines in existing and future markets - Conduct outreach via phone, email, referrals, and local research - Identify coverage gaps and proactively recruit providers to fill them - Support vendor acquisition efforts ahead of market launches VENDOR ONBOARDING - Own the vendor onboarding process from first conversation through activation - Collect and verify required documentation including insurance, licenses, W9s, and agreements - Ensure vendors understand Casa's expectations and operating procedures - Improve onboarding efficiency and reduce activation time VENDOR QUALITY & PERFORMANCE - Monitor vendor responsiveness, reliability, and service quality - Gather feedback from Concierge teams and members - Help develop vendor scorecards and performance tracking - Identify top-performing vendors and opportunities for improvement - Maintain accurate vendor records and profiles PROCESS IMPROVEMENT - Build repeatable workflows for sourcing, onboarding, and vendor management - Create documentation and SOPs - Maintain vendor databases and operational systems - Partner with Operations leadership to improve scalability and efficiency WHAT WE'RE LOOKING FOR - Experience in recruiting, vendor management, property management, marketplace operations, or a related field - Strong organizational skills and attention to detail - Comfortable making outbound calls and building relationships - Excellent written and verbal communication skills - Highly proactive and resourceful - Ability to manage multiple priorities in a fast-paced startup environment - Excited to build processes rather than simply follow them NICE TO HAVE - Experience working with contractors, vendors, or service providers - Experience in home services, property management, hospitality, or local marketplaces - Experience launching new markets or building operational processes - Familiarity with CRM or vendor management systems