WHO WE ARE (DMS)We are a vibrant, engaged, talent-driven agency where our staff feel empowered, where ideas are encouraged and where outstanding work is rewarded. We nurture bright, passionate people who are innovative and creative in their thinking and ambitious and brave in everything they do.DMS is a place where our clients feel looked after, where they trust our ability to deliver and to come up with new ways of engaging them and helping them engage their audiences. We strive to be a key agency partner to our clients, delivering consistency of work and quality of service.Founded in 2002, our headquarters are in London with offices also in Los Angeles and Sydney. We are part of the AKA Group of agencies.WHAT WE DOWe are a full-service creative digital agency. Our people, technology and insights help global media and entertainment, sports and lifestyle brands create, manage, localise, distribute and place their content, and evaluate its media reach.RequirementsTHE ROLEThe day to day oversight of a key account.To manage the provision of a full and professional client service, ensuring that all creative & post production jobs flow efficiently and are delivered on time and to the highest possible standards.To ensure that a high level of client service and client engagement is maintained at all times.To take creative and finishing briefing meetings with the client.To be pro-active in overseeing, coordinating and delivering all aspects of the client’s relationship with DMS. Liaising with customer service coordinators, clearance and trafficking teams, scheduling, creative and operational and technical personnel to ensure that delivery timescales are met, and production briefs are met. To work with customer service coordinators to manage the localisation process across editing, motion graphics, subtitling, audio mixing and technical delivery.To ensure that all work is delivered to an appropriate technical and creative quality.To ensure consistency of output and work with operations to ensure quality control standards are adhered to and met prior to final delivery.To provide all necessary information for the purposes of client billing and the raising of invoices where appropriate.Where possible to offer support to the Global Account Managers at relevant times.THE SKILLS YOU WILL NEEDWith previous demonstrable experience of working within a post production operation, you will have a track record of providing a high level service to major clients through top-quality account management.You will also demonstrate:Good interpersonal and communication skills with a proven ability to develop positive working relationships with both internal and external contacts at all levelsUnderstanding of post production workflows and digital file deliveryExcellent organisational skills and attention to detailExperience of working in a fast moving and highly creative environment with the flexibility and resilience to successfully adapt to changing situationsExcellent written and verbal communication in English required.
WHO WE ARE (DMS)
We are a vibrant, engaged, talent-driven agency where our staff feel empowered, where ideas are encouraged and where outstanding work is rewarded. We nurture bright, passionate people who are innovative and creative in their thinking and ambitious and brave in everything they do.
DMS is a place where our clients feel looked after, where they trust our ability to deliver and to come up with new ways of engaging them and helping them engage their audiences. We strive to be a key agency partner to our clients, delivering consistency of work and quality of service.
Founded in 2002, our headquarters are in London with offices also in Los Angeles and Sydney. We are part of the AKA Group of agencies.
WHAT WE DO
We are a full-service creative digital agency. Our people, technology and insights help global media and entertainment, sports and lifestyle brands create, manage, localise, distribute and place their content, and evaluate its media reach.
Requirements
THE ROLE
- The day to day oversight of a key account.
- To manage the provision of a full and professional client service, ensuring that all creative & post production jobs flow efficiently and are delivered on time and to the highest possible standards.
- To ensure that a high level of client service and client engagement is maintained at all times.
- To take creative and finishing briefing meetings with the client.
- To be pro-active in overseeing, coordinating and delivering all aspects of the client’s relationship with DMS. Liaising with customer service coordinators, clearance and trafficking teams, scheduling, creative and operational and technical personnel to ensure that delivery timescales are met, and production briefs are met.
- To work with customer service coordinators to manage the localisation process across editing, motion graphics, subtitling, audio mixing and technical delivery.
- To ensure that all work is delivered to an appropriate technical and creative quality.
- To ensure consistency of output and work with operations to ensure quality control standards are adhered to and met prior to final delivery.
- To provide all necessary information for the purposes of client billing and the raising of invoices where appropriate.
- Where possible to offer support to the Global Account Managers at relevant times.
THE SKILLS YOU WILL NEED
With previous demonstrable experience of working within a post production operation, you will have a track record of providing a high level service to major clients through top-quality account management.
You will also demonstrate:
- Good interpersonal and communication skills with a proven ability to develop positive working relationships with both internal and external contacts at all levels
- Understanding of post production workflows and digital file delivery
- Excellent organisational skills and attention to detail
- Experience of working in a fast moving and highly creative environment with the flexibility and resilience to successfully adapt to changing situations
- Excellent written and verbal communication in English required.
DMS2020 has without doubt been the most unique and challenging year of most of our lifetimes. Alongside the devastating human impact of Coronavirus, 2020 has also challenged the industry that we all work in and love but at DMS we are now looking to next year with renewed hope and confidence as we plan the next phase of our growth and prepare to build on our successes so far.As we start to get ready to open our doors again, to bring our teams back and support the industry as it returns once more, we look to 2021 with optimism and excitement and we are looking for like-minded, talented people who want to be part of our journey. It’s going to be a very big year for us and we want you to play a role.We love the film industry. We love the ability of film to take your imagination away from daily life, to excite, to provoke, to engage and to entertain and we look forward once more to playing our part in bringing this back into people’s lives in 2021.WHO WE AREWe are a vibrant, engaged, talent-driven agency where our staff feel empowered, where ideas are encouraged and where outstanding work is rewarded. We nurture bright, passionate people who are innovative and creative in their thinkingand ambitious and brave in everything they do.DMS is a place where our clients feel looked after, where they trust our ability to deliver and to come up with new ways of engaging them and helping them engage their audiences. We strive to be a key agency partner to our clients, delivering consistency of work and quality of service.Founded in 2002, our headquarters are in London with offices also in Los Angeles and Sydney. We are part of the AKA Group of agencies.WHAT WE DOWe are a full-service creative digital agency. Our people, technology and insights help global media and entertainment, sports and lifestyle brands create, manage, localise, distribute and place their content, and evaluate its media reach.
DMS
2020 has without doubt been the most unique and challenging year of most of our lifetimes. Alongside the devastating human impact of Coronavirus, 2020 has also challenged the industry that we all work in and love but at DMS we are now looking to next year with renewed hope and confidence as we plan the next phase of our growth and prepare to build on our successes so far.
As we start to get ready to open our doors again, to bring our teams back and support the industry as it returns once more, we look to 2021 with optimism and excitement and we are looking for like-minded, talented people who want to be part of our journey. It’s going to be a very big year for us and we want you to play a role.
We love the film industry. We love the ability of film to take your imagination away from daily life, to excite, to provoke, to engage and to entertain and we look forward once more to playing our part in bringing this back into people’s lives in 2021.
WHO WE ARE
We are a vibrant, engaged, talent-driven agency where our staff feel empowered, where ideas are encouraged and where outstanding work is rewarded. We nurture bright, passionate people who are innovative and creative in their thinking
and ambitious and brave in everything they do.
DMS is a place where our clients feel looked after, where they trust our ability to deliver and to come up with new ways of engaging them and helping them engage their audiences. We strive to be a key agency partner to our clients, delivering consistency of work and quality of service.
Founded in 2002, our headquarters are in London with offices also in Los Angeles and Sydney. We are part of the AKA Group of agencies.
WHAT WE DO
We are a full-service creative digital agency. Our people, technology and insights help global media and entertainment, sports and lifestyle brands create, manage, localise, distribute and place their content, and evaluate its media reach.
