Veterinary Assistant

Job description

Timmins Animal Hospital is seeking a friendly, energetic, and compassionate Veterinary Assistant to join our innovative and dynamic team in a full-time capacity. If you love cats and dogs, and enjoy helping people – search no further! Our ideal candidate is a team player with excellent communication skills, who is detail oriented and thrives in a fast-paced environment while connecting with our team and clients through their love of pets. The Veterinary Assistant is responsible for ensuring the quality of care and service provided to the **pets**and the **people**we care for is impeccable. Through helping to foster a patient-focused service model, participating in a supportive work environment, and by communicating openly with the medical team, the Veterinary Assistant supports the growth and vision of the **practice**. We work collaboratively, so it’s important that we identify someone with a cheerful and amiable disposition that shares our enthusiasm for convivial teamwork. We believe in work-life balance, laughter and fun while doing the dedicated work that we do. If you are looking for a progressive environment where each individual is heard and recognized for their unique contributions, we'd love to talk. You will be scheduled Monday – Friday from 8:00 am – 5:30 pm and a rotation of Saturdays. ### Job Duties - Client Experience - Provides exceptional client service and builds relationships with clients through service, respect, and professionalism. - Contributes to smooth communication throughout a client’s visit and seeks answers to any client questions or concerns. - Supports healthcare recommendations and helps educate clients on care or products that would enrich the life of their pet. - Routinely contributes to the cleanliness and organization of the practice, to ensure all guests leave with a lasting positive impression of the hospital. ### Patient Experience - Focuses on the well-being and comfort of the patient while following best medicine and patient experience principles. - Greets, handles, and treats pets with kindness, compassion, patience and skill using Fear Free techniques. Nurtures an environment that makes them feel safe and secure. - Advocates for the patient. Helps provide an organized and calm procedural and patient flow throughout medical and treatment areas. ### Culture Champion & Communication - Contributes to a positive, healthy culture. - Uses a collaborative approach, assumes positive intent, and fosters open, proactive, and cooperative relationships. - Contributes, supports, and implements new ideas and positive changes for themselves, the team, and the hospital. - Follows progressive patient care standards while supporting a positive work environment. - Supports and participates in all voluntary and mandatory accreditations/regulations and training. This includes AAHA, Fear Free, Hands Free Radiation, Great Places to Work, Employment Standards, NBVMA, AAHA, WHMIS, OHS, etc. ### Technical Applications & Role Awareness - Efficiently, accurately, and safely performs animal handling and husbandry duties. Ensures hospitalized, boarding, and grooming patients are comfortable, clean, exercised, and fed according to instructions. - Frequently monitors all in-hospital patients and correctly records information relating to feeding schedules, appearance, or behaviour. Immediately reports any changes to the correct person. - Provides direct assistance to Technicians and general assistance throughout hospital with appointments, treatments, procedures, and surgeries. - Reconciles and unpacks orders. Puts items away in correct locations. - Is careful with in-clinic food and supplies to avoid wastage. Notifies medical team when patient feeding or treatment plan isn’t being successful (eg. if patient won’t eat don’t keep opening cans of food). - Assists in keeping medical and diagnostic equipment maintained and in proper and safe working condition. Identifies and reports equipment and facility needs to PM. - Understands and follows best medicine, hospital initiatives, SOPs, and programs. - Perform receptionist duties when required to assist from time to time. ### Qualifications - Experience in the Veterinary industry preferred - Strong communication and interpersonal skills required - Multi-tasking and organizational skills - Ability to plan and prioritize - A kind, compassionate, and responsible disposition - Problem-solving skills with the ability to adapt, be creative, and offer quick and effective solutions - Ability to work in teams and thrive in a fast-paced environment - Proven ability to build and nurture relationships at all levels - An approach that is progressive, strategic, humble, and achievement-oriented - A love for animals! ### Total Compensation - A Competitive Wage rate - A comprehensive Health Benefits package (100% of Medical, Dental, & Vision premiums paid), effective following successful completion of 3-month probationary period - Professional Services coverage (chiropractor, massage therapist, physiotherapist, and more) - Employee Assistance Program - Paid Vacation time - Paid Emergency Days - Generous Veterinary Discounts (75% off services for your own pets, and an extended family and friends discount) - Uniform Allowance